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J
JonWallsten
Participant
October 2, 2019
Question

Unable to install Adobe CC

  • October 2, 2019
  • 4 replies
  • 634 views

I'm unable to install Adobe CC on Microsoft Windows 10 Enterprise 10.0.17763.
I get stuck on "Check your browser" step. The browser openes and says I'm logged in and that I should close it.
The "Check your browser" is still there. Also nothing happens when I click "Sign in here" as a last resort.

Support was unable to help. Concidering to cancel my plan since I can't install the application I'm paying for.

This topic has been closed for replies.

4 replies

G
GeexWorx
Participant
December 20, 2019

I have this exact problem.

- Windows 10 1903
- I've attempted an install on two separate devices, a desktop & a laptop with the same result.
- I've attempted an install with (4) separate browsers (FireFox, Chrome, Edge, & IE) set as the default. All the most recent versions and fully updated as of December 2019.
- I've attempted the install on two separate networks (the corporate network and my home connection via Comcast) with the same results.
I would dearly love a solution to this problem.

Nancy OShea
Community Expert
Nancy OSheaCommunity Expert
Community Expert
December 20, 2019

For Teams & Enterprise accounts, talk to your IT admin.

 

 

Nancy O'Shea— Product User & Community Expert
    A
    Anonymous
    October 4, 2019

    I've got this exact same problem. Please let me know if you find a solution.

    Nancy OShea
    Community Expert
    Nancy OSheaCommunity Expert
    Community Expert
    October 3, 2019

    Does your computer user profile have full administrative level permissions to install software?

    If not, you should contact your IT Admin for help.

     

    Troubleshoot Creative Cloud download and install issues

    https://helpx.adobe.com/creative-cloud/kb/troubleshoot-download-install.html

    Nancy O'Shea— Product User & Community Expert
      Just Shoot Me
      Just Shoot Me
      Legend
      October 2, 2019

      It's been a while since I installed the Creative Cloud Desktop App, i've done updates but not a complete install, and I don't remember a Browser step.

       

      You are asking about the CC desktop app. Can you show us a screen shot of the part you are stuck on. Please use the Insert Photos icon in the tool bar to include the screen shot.

       

       

       

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