Unable to install application and updates without admin account

Forum|Forum|3 years ago
February 2, 2023
2 replies
6961 views

Hello,

since late 2022 all of our Adobe CC users get a prompt to log in with admin privileges when they try to install/uninstall applications or CC updates.

In every package we deployed the option "Allow users without administrator rights to update and install applications" is enabled and it worked fine in the past.

Is this a known issue or is it supposed to work like that?

Best regards,

Patrick

Libraries

This topic has been closed for replies.

Kevin Stohlmeyer

Community Expert

Hi @PatrickS. in your Admin Console, under Products and your configurations you have Permissions that permit or deny individual self-service policies. The deployment package does not control this:

P

PatrickS.Author

Known Participant

Hi Kevin,

I can't find the setting you described. I enclose a screenshot of our Console, is it possible that we don't have access to this setting?

Best regards,

Patrick

J

johndoe1245

Participant

I now also tried to create a new installer via Admin Console. I created a managed package, installing only the Creative Cloud Desktop App and allowed users to install and update programs without an admin. After installing it on a newly installed pc the admin prompt will appear as well.

I got an old installer of the Creative Cloud Desktop Version 5.6.0.788 with the exact same settings and installed it on another computer. When starting CC it would update the Client without any prompt and after another restart I can Install/Update/Uninstall the applications without Admin privileges. So it seems this issue only appears in newer versions of Creative Cloud. Is there a way to fix this without downgrading to the old version...

This is the exact same situation for me. I have an old package of Creative Cloud version 5.10.0.573 which I've installed on a computer and updated it to the latest version (6.0.0.571) and I am able to install and update any apps available via my subscription.

I've created a new package for the latest version of CC Desktop app (this one is version 6.0.0.571 also) via the Admin Console and I get a prompt to enter my admin credentials every time I try to install an app. Same version, two different results depending on how the client was installed/updated. Weird behavior.

kglad

Community Expert

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