Unable to Install CC or InDesign

Forum|Forum|7 years ago
May 9, 2018
1 reply
1767 views

Am trying to install Adobe inDesign for a new person, they have been added as a member of the adobe team and license given to them. However when they download the software from the Adobe download page and try to install they get an error saying that the software is couterfit. have tried both the CC installation and the standalone InDesign but both give the same error. It is working fine for everyone else in the team.

Any ideas?

Thanks

Matt

This topic has been closed for replies.

alisterblack

Inspiring

Hi,

Can you share a screenshot of the error?

What versions of the apps are you installing? What operating system are you installing onto?

I'd normally associate this error with older CS versions, see Warning: "Adobe Genuine Software Validation Failure..." in Windows maybe make sure any legacy software is removed first.

O

oha46458435Author

Participant

Thanks for the reply,

Operating system in Windows 10 Pro 64Bit

Trying to install the latest veriosn of Creative Cloud Desktop from -> https://creative.adobe.com/products/download/creative-cloud?promoid=KSPDX

the only other Adobe software on the machine is Flash, adobe reader XI ( Free version) and Adobe shockwave

Thanks,

Matt

alisterblack

Inspiring

Thanks, it may be some leftover components on the machine.

Did the problem come when launching or installing?

Can you try this: "Launch any of the Creative Cloud applications on your computer. Then, choose Help > Updates. This updates AAM and installs any other updates selected."

If that is not successful run the Creative Cloud cleaner tool and try again. Use the Creative Cloud Cleaner Tool to solve installation problems

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