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I've been using Photoshop and Premiere Pro for a while now, and all of a sudden it stopped working. I tried restarting, reinstalling, but now I can't install it back because it says "Sever disconnection (error code 206). Does anyone know how to fix this? (It's on mac to be specific)
Solution:
This problem cropped up for a large number of Mac computers at my workplace recently due to something
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Any other ideas? I'm having the same problem, also on a Mac, and this just started recently after years of having no problems. My installation is through a larger employer license, but it's on a personal computer. I tried disabling the firewall, turning off antivirus, rebooting the computer... nothing works.
While it it curious that the page linked to by kglad and the page https://helpx.adobe.com/creative-cloud/kb/troubleshoot-download-install-logs.html?promoid=Z662FS34&m... offer completely different diagnoses and fixes for the 206 error, neither set works for me.
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Solution:
This problem cropped up for a large number of Mac computers at my workplace recently due to something Adobe messed up, apparently, and this was the fix our IT team came up with. Worked for me.
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contact your plan administrator
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Yeeeesssss... I've submitted a ticket, but since this is not an enterprise-administered machine and the login to my enterprise account does work, the only thing that would be an issue on my organization's end is if they cancelled the Adobe contract without telling us, right? (It is listed as active on their software site.)
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are you using an enterprise subscription or an individual subscription? ie, the subscription type used is what determines who can help you, not the computer owner nor the computer location.
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Enterprise subscription, but my workplace IT doesn't fix problems on personal computers, regardless of what software we're running. When we thought it was just me, they basically told me I was on my own. Fortunately(?) this problem then cropped up on a bunch of Macs here, including ones they do administer, so they had to figure out a solution. See what I posted above.
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Does anyone have the solution for Windows? I've been having this problem
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only if the previous suggestions fail:
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Hi @vera_1727 ,
Thank you for reaching out. It appears that your Adobe Teams subscription is active with the Adobe ID used for this inquiry. To help resolve the issue, please follow these steps:
Verify Internet Connection: Confirm that you’re connected to the internet, then click "Retry."
Disable Antivirus Temporarily: Temporarily turn off your antivirus software, attempt the installation, and remember to re-enable it afterward.
Switch Networks: If possible, try using a different network and restart the installation.
Run Adobe Creative Cloud Cleaner Tool: Use this tool to remove any leftover files or settings from previous installations that may be causing the issue. Learn more about the Cleaner Tool here.
If the problem persists, please reach out to your system administrator to ensure that necessary endpoints for Adobe servers are whitelisted.
Regards,
A.N