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Unable to install creative cloud (error code 206)

New Here ,
Mar 17, 2023 Mar 17, 2023

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I've been using Photoshop and Premiere Pro for a while now, and all of a sudden it stopped working. I tried restarting, reinstalling, but now I can't install it back because it says "Sever disconnection (error code 206). Does anyone know how to fix this? (It's on mac to be specific)

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correct answers 1 Correct answer

Community Beginner , Apr 02, 2023 Apr 02, 2023

Solution:

  1. Remove /Library/Application Support/Adobe
  2. Remove all files in /Library/Preferences that mention Adobe
  3. Install the Adobe Creative Cloud Cleaner Tool ( https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html ).
  4. Run the Cleaner Tool (for everything that comes up - not sure if that's necessary, but it worked for me).
  5. Reboot the computer.
  6. Reinstall the Creative Cloud.

 

This problem cropped up for a large number of Mac computers at my workplace recently due to something

...

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Community Expert ,
Mar 17, 2023 Mar 17, 2023

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Community Beginner ,
Mar 28, 2023 Mar 28, 2023

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Any other ideas? I'm having the same problem, also on a Mac, and this just started recently after years of having no problems. My installation is through a larger employer license, but it's on a personal computer. I tried disabling the firewall, turning off antivirus, rebooting the computer... nothing works.

 

While it it curious that the page linked to by kglad and the page https://helpx.adobe.com/creative-cloud/kb/troubleshoot-download-install-logs.html?promoid=Z662FS34&m... offer completely different diagnoses and fixes for the 206 error, neither set works for me.

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Community Beginner ,
Apr 02, 2023 Apr 02, 2023

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Solution:

  1. Remove /Library/Application Support/Adobe
  2. Remove all files in /Library/Preferences that mention Adobe
  3. Install the Adobe Creative Cloud Cleaner Tool ( https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html ).
  4. Run the Cleaner Tool (for everything that comes up - not sure if that's necessary, but it worked for me).
  5. Reboot the computer.
  6. Reinstall the Creative Cloud.

 

This problem cropped up for a large number of Mac computers at my workplace recently due to something Adobe messed up, apparently, and this was the fix our IT team came up with. Worked for me.

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Community Expert ,
Mar 28, 2023 Mar 28, 2023

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contact your plan administrator 

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Community Beginner ,
Mar 29, 2023 Mar 29, 2023

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Yeeeesssss... I've submitted a ticket, but since this is not an enterprise-administered machine and the login to my enterprise account does work, the only thing that would be an issue on my organization's end is if they cancelled the Adobe contract without telling us, right? (It is listed as active on their software site.)

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Community Expert ,
Mar 29, 2023 Mar 29, 2023

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are you using an enterprise subscription or an individual subscription?  ie, the subscription type used is what determines who can help you, not the computer owner nor the computer location.

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Community Beginner ,
Apr 02, 2023 Apr 02, 2023

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Enterprise subscription, but my workplace IT doesn't fix problems on personal computers, regardless of what software we're running. When we thought it was just me, they basically told me I was on my own. Fortunately(?) this problem then cropped up on a bunch of Macs here, including ones they do administer, so they had to figure out a solution. See what I posted above.

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New Here ,
Oct 27, 2024 Oct 27, 2024

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Does anyone have the solution for Windows? I've been having this problem

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Community Expert ,
Oct 27, 2024 Oct 27, 2024

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@vera_1727 

 

are you using an enterprise subscription or an individual subscription? 

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Community Expert ,
Nov 05, 2024 Nov 05, 2024

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LATEST

only if the previous suggestions fail:

 

  1. follow all the steps on these pages to delete certificates and credentials: https://helpx.adobe.com/in/download-install/kb/adobe-license-issues-keychain-credential-mgr.html . I had a lot of "Adobe..." credentials to remove in the Credential Manager.
  2. Close all Adobe related processes in Task Manager (Core sync, services for adobe desktop app, adobe desktop service, Adobe IPC broker, AAM updater)
  3. Rename SLstore to SLstore.old at following location C:\ProgramData\Adobe
  4. Rename SLcache to SLcache.old and OOBE to OOBE.old at following location C:\Program Files (x86)\Common Files\Adobe
  5. Rename OOBE to OOBE.old at following location C:\Users\yschi\AppData\Local\Adobe
  6. Navigate to C:\Windows\System32\drivers\etc and open hosts file using Notepad. If you see any Adobe entry there please replace that hosts file with a new hosts file which does not have any Adobe entry. If there is no Adobe entry leave the hosts file as it is.
  7. Download the alternative direct installer from to get the latest version of Creative Cloud Desktop https://helpx.adobe.com/in/download-install/kb/creative-cloud-desktop-app-download.html
  8. Launch Creative Cloud Desktop App and sign in.

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Adobe Employee ,
Nov 05, 2024 Nov 05, 2024

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Hi @vera_1727 ,

 

Thank you for reaching out. It appears that your Adobe Teams subscription is active with the Adobe ID used for this inquiry. To help resolve the issue, please follow these steps:

Verify Internet Connection: Confirm that you’re connected to the internet, then click "Retry."

Disable Antivirus Temporarily: Temporarily turn off your antivirus software, attempt the installation, and remember to re-enable it afterward. 

Switch Networks: If possible, try using a different network and restart the installation.

Run Adobe Creative Cloud Cleaner Tool: Use this tool to remove any leftover files or settings from previous installations that may be causing the issue. Learn more about the Cleaner Tool here.

 

If the problem persists, please reach out to your system administrator to ensure that necessary endpoints for Adobe servers are whitelisted. 

Regards,

A.N

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