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Unable to install creative cloud (error code 206)

New Here ,
Mar 17, 2023 Mar 17, 2023

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I've been using Photoshop and Premiere Pro for a while now, and all of a sudden it stopped working. I tried restarting, reinstalling, but now I can't install it back because it says "Sever disconnection (error code 206). Does anyone know how to fix this? (It's on mac to be specific)

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correct answers 1 Correct answer

Community Beginner , Apr 02, 2023 Apr 02, 2023

Solution:

  1. Remove /Library/Application Support/Adobe
  2. Remove all files in /Library/Preferences that mention Adobe
  3. Install the Adobe Creative Cloud Cleaner Tool ( https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html ).
  4. Run the Cleaner Tool (for everything that comes up - not sure if that's necessary, but it worked for me).
  5. Reboot the computer.
  6. Reinstall the Creative Cloud.

 

This problem cropped up for a large number of Mac computers at my workplace recently due to something

...

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Community Expert ,
Mar 17, 2023 Mar 17, 2023

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Community Beginner ,
Mar 28, 2023 Mar 28, 2023

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Any other ideas? I'm having the same problem, also on a Mac, and this just started recently after years of having no problems. My installation is through a larger employer license, but it's on a personal computer. I tried disabling the firewall, turning off antivirus, rebooting the computer... nothing works.

 

While it it curious that the page linked to by kglad and the page https://helpx.adobe.com/creative-cloud/kb/troubleshoot-download-install-logs.html?promoid=Z662FS34&m... offer completely different diagnoses and fixes for the 206 error, neither set works for me.

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Community Beginner ,
Apr 02, 2023 Apr 02, 2023

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Solution:

  1. Remove /Library/Application Support/Adobe
  2. Remove all files in /Library/Preferences that mention Adobe
  3. Install the Adobe Creative Cloud Cleaner Tool ( https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html ).
  4. Run the Cleaner Tool (for everything that comes up - not sure if that's necessary, but it worked for me).
  5. Reboot the computer.
  6. Reinstall the Creative Cloud.

 

This problem cropped up for a large number of Mac computers at my workplace recently due to something Adobe messed up, apparently, and this was the fix our IT team came up with. Worked for me.

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Community Expert ,
Mar 28, 2023 Mar 28, 2023

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contact your plan administrator 

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Community Beginner ,
Mar 29, 2023 Mar 29, 2023

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Yeeeesssss... I've submitted a ticket, but since this is not an enterprise-administered machine and the login to my enterprise account does work, the only thing that would be an issue on my organization's end is if they cancelled the Adobe contract without telling us, right? (It is listed as active on their software site.)

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Community Expert ,
Mar 29, 2023 Mar 29, 2023

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are you using an enterprise subscription or an individual subscription?  ie, the subscription type used is what determines who can help you, not the computer owner nor the computer location.

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Community Beginner ,
Apr 02, 2023 Apr 02, 2023

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Enterprise subscription, but my workplace IT doesn't fix problems on personal computers, regardless of what software we're running. When we thought it was just me, they basically told me I was on my own. Fortunately(?) this problem then cropped up on a bunch of Macs here, including ones they do administer, so they had to figure out a solution. See what I posted above.

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