Unable to login to CreativeCloud...

At work I recently requested Adobe InDesign and after a few days I was told I can use my credentials (SSO) to download the software.  So I downloaded Creative Cloud software, but when I login using those credentials I get the following screen. 

My IT team saying that I am enabled with a Federated ID and my IT team says they have exhausted their efforts and to contact Adobe.  They sent me this screencapture.

Additionally I called your help desk and since this was Enterprise he couldn't help me, but instructed me to email the information to techcare@adobe.com.  I haven't heard back from anyone regarding this issue. Can you please help?

Thanks,