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Unable to sign in to Adobe DC Pro/Creative Cloud

Forum|Forum|2 years ago
September 15, 2023
2 replies
1014 views

Unable to sign in to Adobe DC Pro/Creative Cloud.

We have a user provisioned with adobe acrobat DC Pro, When signing into the app, it says "you do not have access to this service. please contact your it administrator to gain access" though the user is added to the correct subscription group. User is using a MAC, we tried to sign the user in to adobe.com in different browsers/computers. And the issue persists.

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Correct answer Nikhil R Gupta

@defaultam8ybiyixy9v Could you share the end user information via direct message?

Is the user getting this while opening Acrobat Pro?

Could you check if the user can log in to https://acrobat.adobe.com/link/home/?

Can you share the error message?

Help Link: https://helpx.adobe.com/acrobat/kb/error-You-do-not-have-access-to-this-service-please-contact-your-it-administrator-to-gain-access-or-try-to-sign-in-with-an-adobe-id-fill-sign.html

Nikhil R GuptaCorrect answer

Legend

@defaultam8ybiyixy9v Could you share the end user information via direct message?

Is the user getting this while opening Acrobat Pro?

Could you check if the user can log in to https://acrobat.adobe.com/link/home/?

Can you share the error message?

Help Link: https://helpx.adobe.com/acrobat/kb/error-You-do-not-have-access-to-this-service-please-contact-your-it-administrator-to-gain-access-or-try-to-sign-in-with-an-adobe-id-fill-sign.html

defaultam8ybiyixy9vAuthor

Participating Frequently

Sent you a direct message with the error screenshot.

defaultam8ybiyixy9vAuthor

Participating Frequently

Also the user is using a MAC

Kevin Stohlmeyer

Community Expert

Community Expert

@defaultam8ybiyixy9v what do you have assigned in the Admin console for a profile?

defaultam8ybiyixy9vAuthor

Participating Frequently

Hi Kevin,

Please find the profile attached for the user in the admin console.