Unable to update Acrobat DC by AcrobatDCUpd2500120428.dmg

[MashiIT]

Hi there,

I'd like to update Acrobat DC to the version 25.001.20428 by https://ardownload2.adobe.com/pub/adobe/acrobat/mac/AcrobatDC/2500120428/AcrobatDCUpd2500120428.dmg. However the AcrobatDCUpd2500120428.pkg cannot choose the Acropbat.app.

Would you check the pkg/dmg?

Thank you.

 

[Anshul_Nautiyal]

Hi @MashiIT,

Thank you for reaching out, and I apologize for the delayed response. Based on your issue, it appears that the update package is unable to recognize Acrobat for the update. Please try the following steps to resolve this:

1. Verify the installed Acrobat version
   The update package will only work if the base version of Acrobat DC matches the required version for this update.

• Open Adobe Acrobat DC, go to Help > About Acrobat, and check the installed version.
• If the installed version does not match, you may need to install an earlier update first before applying this one.

2. Download a fresh copy of the update package

• Corrupted .dmg or .pkg files can cause issues during installation. Try re-downloading the updater from Adobe’s official site and attempt the installation again.

3. Check installation type

• If Acrobat DC was installed via Creative Cloud Desktop, updates should be managed through Creative Cloud rather than using a standalone updater.
• If Acrobat was installed as part of an enterprise deployment, ensure you are using the correct update method.

4. Use flat packages for installation

• If the issue persists, consider using flat packages to install Acrobat and apply the update. You can find more details here:
  https://adobe.ly/43ztSdY

5. Clean uninstall and reinstall
   If none of the above steps work, try performing a clean removal of all Adobe apps:

• Use the Adobe CC Cleaner Tool to remove Acrobat and other Adobe applications.
• Restart the machine.
• Reinstall Acrobat DC from Creative Cloud Desktop or the enterprise deployment package.

You can find the CC Cleaner tool and detailed steps here:
https://adobe.ly/43vyDVW

Hope this helps. Let me know if you need further assistance.

Regards,

^AN

[MashiIT]

Hi AN,

Thank you for replying the issue.

We are using the dmg file package that is created by Adobe Console and we would like to use the update dmg in 25.001.20432 Planned update, Mar 11, 2025 — Acrobat-Acrobat Reader Release Notes to update the latest vetsion.

Because the latest version 25.001.20432 is not released in the Adobe Console. The latest version in the Adobe Console is 24.005.20414.

It seems that the AcrobatDCUpd2500120432.dmg does not apply to the version 24 installed.

How should we update the Acrobat for mac from the version 24 to latest version 25?

Thank you.

[Anshul_Nautiyal]

Hi @MashiIT,

Thanks for reaching out. As mentioned in the previous message, please verify the installed Acrobat version. The update package will only work if the base version of Acrobat DC matches the required version for this update.

To check the installed version, open Adobe Acrobat DC, go to Help > About Acrobat, and confirm the version. If the installed version does not match, you may need to install an earlier update before applying this one. You can refer to the following documentation for more details:

https://adobe.ly/41Ic3qu

Additionally, you can try creating a managed or self-serve package of the latest update from the Admin Console. After reviewing the Admin Console, I can confirm that the latest version is available for deployment.

You may also consider enabling self-service policies in your environment. This will allow end users to install and update applications without requiring administrative rights. You can find more information here:

https://adobe.ly/3DlJkzT

Hope this helps. Let me know if you need any further assistance.

Regards,
^AN