unable to use creative cloud applications?

Question

I have previously bought the creative cloud plan, but every app says, "start trial" next to it, when I try to buy the creative cloud plan to get access to the apps, I get either messages saying, "Account type not supported ; Continue with a different account to access the service." and "Company or School Accounts are not supported. Continue with a Personal Account to access the service." or I'll be able to get through the process of buying the plan, only to be stopped on the last plan because I own a creative cloud plan already. help?

SuJoshi · Accepted Answer

you are an adobe employee help meI would recommend you to contact Adobe Support so that they can check the required logs to troubleshoot the issue. You can contact the support team directly by initiating a chat session, click on the chat icon on the bottom right corner of this page: https://helpx.adobe.com/support.html.

SuJoshi · Answer

Please confirm if the apps are installed by your IT team. If yes, it seems that they have set some restrictions.

You can delete the "OperatingConfigs" folder from the following location on your device and relaunch the application:

> Windows : "C:\\ProgramData\\Adobe\\"
> Mac : "/Library/Application Support/Adobe/"

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