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Unable to view invoices in the Admin Console

Adobe Employee ,
Jul 19, 2019 Jul 19, 2019

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If you have purchased the Teams membership through Adobe.com, and you are the current contract owner, you can view and download your invoices from Admin Console > Account > Billing History.

Due to a technical glitch, some administrators are unable to view the invoices. We are working to fix this issue on high priority and will let you know as soon as it is resolved.

We apologize for the inconvenience caused.

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correct answers 1 Correct answer

Community Expert , Oct 12, 2020 Oct 12, 2020

Hi,

 

Thank you for posting your query here.

 

I would like to inform you that If you have a Creative Cloud for teams membership, only a primary administrator can view the billing information associated with your account.

 

You may refer to the following help article for Viewing the invoices : https://helpx.adobe.com/manage-account/using/print-creative-cloud-invoice.html#Findyourinvoiceforanactivesubscription 

 

Hope this helps. 

 

Thank you. 

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Adobe Employee ,
Jul 24, 2019 Jul 24, 2019

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This issue is now resolved.

If you have purchased the Teams membership through Adobe.com, and you are the current contract owner, you can view and download your invoices from Admin Console > Account > Billing History.

For more information, see Manage your Teams account.

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New Here ,
Aug 06, 2019 Aug 06, 2019

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I have the same problem, I can't view my invoices in admin console... is anyone able to help with this?

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New Here ,
Aug 10, 2019 Aug 10, 2019

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Same problem, on page "Account" I don't see any lateral submenu, I don't have the link to billing history.

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New Here ,
Oct 12, 2020 Oct 12, 2020

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I am unable to view invoices within the Admin Console. Is this a fix on a case by case basis? 

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Community Expert ,
Oct 12, 2020 Oct 12, 2020

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Hi,

 

Thank you for posting your query here.

 

I would like to inform you that If you have a Creative Cloud for teams membership, only a primary administrator can view the billing information associated with your account.

 

You may refer to the following help article for Viewing the invoices : https://helpx.adobe.com/manage-account/using/print-creative-cloud-invoice.html#Findyourinvoiceforana... 

 

Hope this helps. 

 

Thank you. 

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