Unauthorized Charges on Company Console

[AXIZ5E57]

I am writing to report unauthorized charges on the Adobe console belonging to the company I work for.

Despite not adding my card details to this console, I have been charged for subscriptions I did not purchase. Here are the details of the charges:

• 1 Oct 2024: R 1161.50
• 3 Oct 2024: R 2770.35
• 9 Oct 2024: R 23.23
• 9 Oct 2024: R 35.41
• 14 Oct 2024: R 96.00 (declined debit order failures)

I have already contacted support multiple times and provided the necessary details. However, the issue remains unresolved. I need the following actions to be taken immediately:

1. Cancel all subscriptions on the personal console without any extra charges.
2. Remove my card details from the console.
3. Refund the amounts that were deducted.

[kglad]

use your console to ask for help, https://helpx.adobe.com/enterprise/using/support-for-enterprise.html

[kglad]

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.

<"moved from account, payment & plan">

[sprinklr-integration-user · Accepted solution]

Hi there,

We have reviewed your case and can confirm that the support team has successfully processed the termination of your plan. Additionally, an Early Termination Fee (ETF) refund and a refund for the monthly charges related to your individual plans have been initiated. 

Please feel free to reach out if you have any further questions or issues.

Regards,
^AN