Unauthorized Charges on Company Console

Question

I am writing to report unauthorized charges on the Adobe console belonging to the company I work for.

Despite not adding my card details to this console, I have been charged for subscriptions I did not purchase. Here are the details of the charges:

1 Oct 2024: R 1161.50
3 Oct 2024: R 2770.35
9 Oct 2024: R 23.23
9 Oct 2024: R 35.41
14 Oct 2024: R 96.00 (declined debit order failures)

I have already contacted support multiple times and provided the necessary details. However, the issue remains unresolved. I need the following actions to be taken immediately:

Cancel all subscriptions on the personal console without any extra charges.
Remove my card details from the console.
Refund the amounts that were deducted.

sprinklr-integration-user · Accepted Answer

Hi there,

We have reviewed your case and can confirm that the support team has successfully processed the termination of your plan. Additionally, an Early Termination Fee (ETF) refund and a refund for the monthly charges related to your individual plans have been initiated.

Please feel free to reach out if you have any further questions or issues.

Regards,
^AN

kglad · Answer

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.

<"moved from account, payment & plan">

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded