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Update 19.012.20034 already installed

New Here ,
Jul 01, 2019 Jul 01, 2019

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I subscribe to Acrobat DC as part of enterprise subscription (Illustrator and Photoshop too).

Updates to Illustrator and Photoshop are pushed through the creative cloud, but I never receive Acrobat updates through cloud. A system admin has to install every time when I prompted through system tray notice. Now system tray notice is telling me to install an update that is already installed (19.012.20034). What's up with that.

I am convinced this is due to previous installation of stand-alone Acrobat Pro installation on the same machine, which was uninstalled prior to installing subscription Arcobat DC.

Any help you can provide would be appreciated so I don't have to call IT every time Acrobat needs to be updated and I can use cloud for updates just like my photoshop and illustrator subscriptions. Also, need help getting rid of annoyances to install updates that are already installed.

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Community Expert ,
Jul 01, 2019 Jul 01, 2019

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