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Vikrant R
Community Manager
Vikrant RCommunity Manager
Community Manager
January 30, 2019
Answered

Updated Admin Console Support panel

  • January 30, 2019
  • 1 reply
  • 900 views

Enterprise customers now have access to the updated Support panel in the Admin Console.

Transform your Adobe Customer Care experience with the updated Admin Console Support tab. Learn about the ways you and your organization can benefit.

To access the Support options, navigate to the Support tab in the Admin Console.

The Support tab lets you do the following:

  • Manage your support cases
  • Create cases
  • Chat with Adobe Customer Care representatives
  • Schedule Expert Sessions
  • Browse popular Help Topics and forums

For more information, see

Support panel overview (video, 2 min)

Support and Expert Sessions

    This topic has been closed for replies.
    Correct answer SuJoshi

    Hello,

    Unfortunately, this feature is not available in the admin console. The federated IDs are managed by the organization so you can check the audit logs in the IDP portal. This article might be able to help you: https://docs.microsoft.com/en-us/mem/configmgr/apps/deploy-use/monitor-app-usage-with-software-metering

    1 reply

    E
    emmo
    Participant
    September 9, 2020

    How can I find the User Accounts in the Adobe Admin Console (all Federated), that have not logged-in or activated their Adobe CC accounts?

    S
    Community Manager
    SuJoshiCommunity ManagerCorrect answer
    Community Manager
    September 10, 2020

    Hello,

    Unfortunately, this feature is not available in the admin console. The federated IDs are managed by the organization so you can check the audit logs in the IDP portal. This article might be able to help you: https://docs.microsoft.com/en-us/mem/configmgr/apps/deploy-use/monitor-app-usage-with-software-metering

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