Updates of Applications via Creative Cloud broken since latest CC Update February 2025

[nathalie_5521]

Hello

Our users who have Creative Cloud products can manage the updates of their products.  This was fine till last week.  From this week, there is no longer an option to manage updates, it's gone and furthermore if they click on an update it requires admin rights.  Something has gone very wrong this week with an update of CC.

[jane-e]

@nathalie_5521 

I've moved your post from Using the Community to the Enterprise & Teams forum.

Jane

[Anshul_Nautiyal · Accepted solution]

Hi @nathalie_5521,

Thank you for reaching out. Upon reviewing your account, I see that you have an active Enterprise license associated with your Adobe ID. Based on your description, it appears that users in your organization are no longer able to update Adobe applications via the Creative Cloud desktop app and are being prompted for administrative credentials.

This issue is likely due to modifications in the Self-Service Policies within the Adobe Admin Console. Administrators have control over whether end users can install and update applications. If the Self-Service Install option is disabled, users will not have access to the Apps tab or update options, and any update attempts will require admin credentials.

Recommended Actions:
Check Self-Service Policies: Sign in to the Adobe Admin Console, navigate to Products, select the product profile, go to Settings > Self-Service Policies, and ensure User Managed is enabled to allow users to install and update apps without admin rights. 

If the self-service policy is correctly configured and the issue persists, create a new package with only the Creative Cloud Desktop Application and enable Self-Service Install. In the Admin Console, navigate to Packages > Create a Package, select Creative Cloud Desktop Application, and ensure Self-Service Install is enabled in the options. Deploy this package to some users for testing and verify if the issue is resolved. For detailed guidance, refer to Adobe’sself-service policies documentation.

I hope this helps! Please let me know if this resolves the issue you're facing.

Regards,
^AN

[nathalie_5521]

Hi Anshul

Thanks for the super quick response.  Indeed when I checked the self service Policies, it was off.  I didn't set it up so I asked a colleague, who set it up, if he knew why it was turned off and he claims it was never turned on and it worked just like that, and then just stopped working last week ??!! Unlikely, I don't know if this is really possible or maybe was it and then something changed on the Adobe site.
So I turned it on and it's all working again.  Thanks again

[Anshul_Nautiyal]

Hi @nathalie_5521,

Glad to hear it’s working again, and thank you for the update.

As you mentioned, the Self-Service Policies option was previously turned off, yet users were still able to update their applications. However, after the latest Creative Cloud update, they began receiving admin prompts. It is possible that this setting was modified, either automatically or manually.

To confirm any changes, you can check the Audit Logs in the Adobe Admin Console. These logs track all modifications to settings, admins, users, and product configurations. You can find more details on how to access and review them here: Audit Logs in Adobe Admin Console.

Let us know if you need further assistance!

Regards,
^AN