Skip to main content
G
Growth Hacker Grandpa
Participant
February 17, 2017
Answered

Updating CC 2014 usoing the JELA Army CC suite version--help!!!

  • February 17, 2017
  • 1 reply
  • 337 views

I'm using Windows 10

I have an Army JELA contract version of the Adobe CC 2014 suite

I downloaded the app updater thinking that it would work for me and only update what the contract allows. After Photoshop was upgraded to Photoshop 17, I figured I'd give it a try as all of the other apps were being down loaded/installed. But the Photoshop 17 version is a 7-day trial and my previous 2014 version icon doesn't work.

So here's the problem...

I have Adobe CC installed on my (Army) networked desktop PC and even though I've had the suite on that PC for a year or two, the download/update I was attempting today was on my new laptop that I've only had for a few months. I was updating my laptop suite apps because every time I go to edit a project using my new laptop, that I had created on my desktop PC, I get the error about not having the current version and that I can't open the project.

So, now it appears that I can't use Photoshop on my laptop (which I use exclusively for Adobe CC suite use now) until YOU tell me whether I'm authorized the 2017 version of CC. And if not, I need to stop and delete all of the downloads that have started, Photoshop 2017, and reinstall Photoshop 2014.

And, of course, I need it now.  😕😕

    This topic has been closed for replies.
    Correct answer Jeffrey_A_Wright

    Moving this discussion to the Enterprise Deployment for Creative Cloud, Creative Suite forum.

    Growth Hacker Grandpa I would recommend contacting the administrator of your Creative Cloud membership.  They can provide you with updated installation package, with proper licensing, for your membership.  From your current description I believe you are using a serial number deployment method.  If you had a Named ID then a CC 2017 installation would be automatically validated.

    You can find additional details at Adobe Creative Cloud Packager​ regarding Serial number licensing.

    1 reply

    G
    Growth Hacker GrandpaAuthor
    Participant
    February 17, 2017

    The JELA version of the Adobe Cloud suite that I have running on my Desktop PC is "version 3.9.1.335" ???

    Maybe that's just the version of the updater--I don't know.

    It says "2015 release" when I start Premiere Pro on my desktop PC. When I look at the About PP menu, it says, "2015.0 Release" at the top of the screen and, "9.0.0 (247) Build" at the bottom.

    Jeffrey_A_Wright
    Community Manager
    Jeffrey_A_WrightCommunity ManagerCorrect answer
    Community Manager
    February 17, 2017

    Moving this discussion to the Enterprise Deployment for Creative Cloud, Creative Suite forum.

    Growth Hacker Grandpa I would recommend contacting the administrator of your Creative Cloud membership.  They can provide you with updated installation package, with proper licensing, for your membership.  From your current description I believe you are using a serial number deployment method.  If you had a Named ID then a CC 2017 installation would be automatically validated.

    You can find additional details at Adobe Creative Cloud Packager​ regarding Serial number licensing.

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices