Upgraded storage to an Enterprise account - Lost Access to personal files.

Forum|Forum|2 years ago
February 10, 2024
3 replies
266 views

I upgraded to get more storage and have lost access to all the "personal files". I can get to them in a round about way but every Adobe product says I need to sign in and my subscription is suspended ("reactivate now"), even though I'm signed in, am paid up, and have receipts for the upgrade.

Is this some kind of migration that takes a bit and I will eventually have full access? Or do I need to assign myself to the personal files?

How does this work?

thanks for the time.

This topic has been closed for replies.

S

SuJoshi

Community Manager

@sweatymurphy

There are around 130 GB files under your personal profile; however, you need an active subscription to access the cloud assets. Currently, you can access the assets that belongs to the organization using the org license.

sweatymurphyAuthor

Participant

Right but I upgraded to have more storage. How Can I give access from the organizaiton to the personal files?

The whole point was to have more storage, I don't really need the organizaiton at this point.

Kevin Stohlmeyer

Community Expert

@sweatymurphy As for the constant login and "reactivate" - check with your plan admin and confirm you are assigned the proper profile in the Admin Console.

Kevin Stohlmeyer

Community Expert

@sweatymurphy Adobe is ending support for Creative Cloud file sync:

https://helpx.adobe.com/enterprise/kb/eol-cc-synced-files-for-business-plans.html

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