Uploading my own fonts to Creative Cloud - Enterprise Feature only?

[Volume 365]

Hello,

I recently switched from an individual account into a Teams account. There are a few shared projects in which I wanted to upload licensed fonts into Creative Cloud using these instructions: https://helpx.adobe.com/creative-cloud/help/add-your-fonts-to-creative-cloud.html

However, when I follow them on the Creative Cloud app, I am greeted with an error message: "Looking for your custom or brand fonts? Your team's administrator can add fonts to your account through Creative Cloud so that you can use them on any desktop device. Please contact your administrator to take advantage of this Creative Cloud service."

Mind you, I am the administrator, and I am using Creative Cloud.

As I contacted support, I was informed this is an enterprise-only feature. But, the article above indicates that creative cloud subscribers have access to this feature, and that enterprise clients have a different process.

I supposed this is both a question and feedback. I just want to verify I'm not missing something. It's certainly not the end of the world, we can share fonts to local libraries easily. But I just think the page above needs to either be updated or removed if it truly is only for Enterprise, as well as adjusting the copy of the error message to not say "team's administrator" if it is really an enterprise administrator.

[Vikrant R]

I just wanted to let you know that our teams are actively investigating this. I'll post an update as soon as I have some new information.

Thanks for letting us know. 

[Vikrant R · Accepted solution]

@Volume 365 Thanks for reaching out and for your patience.

I think we managed to resolve this for you, and others who might have potentially encountered this situation. Can you please sign out and then sign back in to the Creative Cloud desktop app and see if you have the Add custom fonts option available. Alternatively, you can Relaunch the Creative Cloud desktop app: Command+Option+R or Ctrl+Alt+R

Do let us know how it goes.

[Volume 365]

Hello, thanks for looking into this. It appears the option works correctly now. Thanks,

[JosueLony]

Hi, I have the same problem with our teams subscription, I was told that teams subscription does not have access to this feature, but I see that it can be fix, I have tried those steps and didn't work for me. CAn you help me?

[Josh29684883zndi]

Was there ever a resolution for this? Having exactly the same problem. Force reload was no help and support told me this feature was only for Enterprise, while the documentation shows it is a feature of Teams and Enterprise.