Question
Urgent!!! Can not print PDF out in Windows Terminal server+Citrix
Hi, All
Please help me on the problem.
System environment:
Server: Windows 2000 Terminal server + SP4 + Citrix MetaFrame FR2
Client: Thin Client +eLux+ICA client.
Adobe Acrabat Reader 5.1.0.9 is installed on the terminal server
A network printer is published in Citrix to all thin client users.
Several users reported that cannot print PDF document out when logon to terminal server through ICA session.
They can print out MS word documents and other office docu but any pdf document.But it is very strange that some users in same domain/site/group, under the same GPO, logon to the same terminal server, can print pdf docu out and can also print out the pdf documents which can not be print out by the first several users.
the problem happens like this: After the user clicked the print button, a file was always created in the same folder which the pdf docu is stored in. and the temp created file's name is the network printer port name. like "IP_172.17.159.203"
I have checked the system log on the print server and also terminal server, no any log recorded for the user's print operation
I guess that in normal case, the temp file created should be sent to print pool and waiting for print, so that log system can record any information occurred during the operation. But for the problem's case, the temp file was failed to be sent to print server's print pool for some reason.
I have tried to ask problem users to logon to the same termianl user through RDP session, but got the same failure.
I have asked the user to delete the old queue and add the new queue with the same setting and tried out, but got the same problem again. No any warning and error message shows up during the print operation.
Please help me if anyone have experience on this. Thank you very much
Please help me on the problem.
System environment:
Server: Windows 2000 Terminal server + SP4 + Citrix MetaFrame FR2
Client: Thin Client +eLux+ICA client.
Adobe Acrabat Reader 5.1.0.9 is installed on the terminal server
A network printer is published in Citrix to all thin client users.
Several users reported that cannot print PDF document out when logon to terminal server through ICA session.
They can print out MS word documents and other office docu but any pdf document.But it is very strange that some users in same domain/site/group, under the same GPO, logon to the same terminal server, can print pdf docu out and can also print out the pdf documents which can not be print out by the first several users.
the problem happens like this: After the user clicked the print button, a file was always created in the same folder which the pdf docu is stored in. and the temp created file's name is the network printer port name. like "IP_172.17.159.203"
I have checked the system log on the print server and also terminal server, no any log recorded for the user's print operation
I guess that in normal case, the temp file created should be sent to print pool and waiting for print, so that log system can record any information occurred during the operation. But for the problem's case, the temp file was failed to be sent to print server's print pool for some reason.
I have tried to ask problem users to logon to the same termianl user through RDP session, but got the same failure.
I have asked the user to delete the old queue and add the new queue with the same setting and tried out, but got the same problem again. No any warning and error message shows up during the print operation.
Please help me if anyone have experience on this. Thank you very much
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