Urgent! CCP can't connect to internet

[helgeloken]

When I launch CCP today it's complaining that I don't have internet access. Since I'm writing this post on the same PC I'm pretty certain that I have access to the internet. Please help!

helge

[KRupani]

Hi,

You can follow the steps mentioned in this document

http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

Thanks

Kapil

[helgeloken]

Hi,

None of those steps seems to help. It was working fine yesterday when I built several packages. I'm able to successfully launch the Creative Cloud Desktop app and install software through it. This problem is applicable to Creative Cloud Packager.

[Jeffrey_A_Wright]

Moving this discussion to the Creative Suite Enterprise Deployment forum.

Helgeloken you may also want to review the Adobe Creative Cloud Service Access Documentation for IT section of http://www.adobe.com/devnet/creativesuite/enterprisedeployment.html.

[Romsinha-9KMEUt]

Hi helgeloken,

Please let us know whether you are in a domain enviroment. Are you able to sign in to CC desktop.

Regard,

Romit Sinha