User account doesn't link up wih assigned license

Hi @Raph13,
Thanks for reaching out. It seems like the user is facing an access issue with the assigned product, follow these steps to resolve the problem:

Confirm the Correct Adobe ID: Ensure the user is signing in with the same email address assigned to the license in the Adobe Admin Console. Users may accidentally log in with a personal or different work email. If prompted, they should select the correct profile (e.g., Organization Profile).

Refresh License Activation: Sign out of Adobe Acrobat (or Creative Cloud) and sign back in.

If the issue persists, try signing in from a different browser or using incognito mode.
Address Trial or Expiry Errors: If the user encounters a trial or license expiry error, refer to the following Adobe documentation for troubleshooting steps:
Resolve Trial and License Expired Errors

Reassign the License: Try unassigning the product and then reassigning the license to the user's Adobe ID via the Admin Console.

Reinstall Adobe Products: If the issue persists, uninstall all Adobe applications using the Adobe Creative Cloud Cleaner Tool, then reinstall Acrobat.