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Mike_two
Mike_two
Participant
May 15, 2015
Question

User has not received invitation (CC for teams).

  • May 15, 2015
  • 2 replies
  • 4861 views

Have tried the resend option many times and have even deleted and re-added the user.

They are receiving email from all other external sources, and message@adobe.com has been added to safe list.

This topic has been closed for replies.

2 replies

D
dgreer
Participant
May 28, 2015

Hello,

I'll have to throw a "me too" in here.  Issue is same, circumstances are same, steps followed to resolve are same, and result is same.  Any ideas, tips or suggestions not already offered would be appreciated!

Kind regards,

Don

Rajashree Bhattacharya
Rajashree Bhattacharya
Legend
May 16, 2015

Please check if this helps:

Didn't receive expected e-mail from Adobe

Regards

Rajshree

Mike_two
Mike_twoAuthor
Participant
May 18, 2015

Hi,

That doesn't help as all other user have received the invitation email, it's on our white lists and I am the administrator. No email for ruby.lee@ has reached our mail servers.

Regards

Mike

Sent from my iPhone

puneeta23771395
puneeta23771395
Participating Frequently
January 8, 2016

The steps taken by Adobe (referred to in my May 28, 2015 12:12 PM post) resolved the issue I was experiencing.


Hi,

for this issue please perform all steps mentioned on Didn't receive expected e-mail from Adobe

IF user still not receives the email please contact Adobe support to get it removed from Adobe's Suppression list . It happens if first email from Adobe got bounced (as mentioned by Don).

To contact Adobe support please click on following link

Contact Customer Care

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