• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers

User information not updating

New Here ,
Mar 04, 2022 Mar 04, 2022

Copy link to clipboard

Copied

Hello, I have a user who signs in with OMITTED EMAIL ADDRESS and we updated the users name from OLD USERNAME to NEW USERNAME and while the data shows correctly in the admin online, the app on the users desktop does not. We recently performed a clean install of windows and the residual data still persists. I was wondering if anything can be done in the backend to resolve this.  I will share more detailed information as needed

TOPICS
Troubleshooting

Views

63

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Mar 08, 2022 Mar 08, 2022

Copy link to clipboard

Copied

LATEST

Hi there,

 

Sorry for the inconvenience caused, For further assistance regarding the issue which you are facing I would request you to send the user email address through personal message here.

 

Regards,

Charles 

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines