User is locked out before creating a password

I was trying to setup a user's account but they are lokced out and I can't figure out how to unlock her. She somehow got locked out for entering in the verification code wrong too many times. I have no idea why Adobe has users use MFA before their account is setup, like you get the get started email and it takes you to a website that requires a code from another email.... The email was taking over 10 minutes to arrive so I clicked resend, so I guess I entered in the old code and it locked her out.

I need to get access to setup and install Adobe for this user, I can't find a way to unlock it from the admin center, I tried to delete the account but it didn't work.

Anyone know a way to unlock the account? Normally you can reset the password or receive a link but this user has not gotten to the part where you create a password so she can't reset it. 

Support is trying to tell me the only way is to wait 24hours, but Adobe can't be that really stupid (becuase I can't type the other word anymore).