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October 17, 2022
Answered

User license management.

  • October 17, 2022
  • 1 reply
  • 269 views

If a user leaves the company, we revoke their license and assign it to another user.

However in this case what happens to the documents/files/assets etc associated to the left users' account? Do these get deleted from Creative Cloud?

There are many files created under "Individual user folders" category. Even though we shared them with the rest of the organization, it still doesn't show up in "Shared storage" category.

We would like to make sure to keep these assets even after revoking licenses from the user account.

Please advise.

 

 

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Correct answer Abambo

See here: https://helpx.adobe.com/enterprise/using/manage-adobe-storage.html and here: https://helpx.adobe.com/enterprise/using/asset-reclamation.html

 

You can inactivate the user and reclaim his assets.

 

1 reply

Abambo
Community Expert
AbamboCommunity ExpertCorrect answer
Community Expert
October 17, 2022
ABAMBO | Hard- and Software Engineer | Photographer