User's Email incorrect in admin console

Forum|Forum|4 years ago
August 13, 2021
1 reply
588 views

My user's name is elena@

in the admin console it shows as ELANA@

But she signs in to Adobe as elena@ and it shows as being associated to the correct organization.

I tried removing the license from ELANA@ thinking it was a separate account, but Elena immediately got a email saying her license was removed.

I tried to add elena@ as a new email but it says already taken. But it does not show in the user list.

How do i fix it so elena@ is on the Admin console, and not ELANA@ since the two appear to be linked, but independant.

This topic has been closed for replies.

Abambo

Community Expert

What you are describing is impossibke, except if elana@ is a synonym to elena@... If you remove the license, however, it's removed. If elena@ triggers an error, that means that a similar license is attributed to this account.

Elena should go to account.adone.com to check what kind of license it has attributed.

ABAMBO | Hard- and Software Engineer | Photographer

digitaln99177577Author

Participant

Impossible or not, it is so. Thats what i cant figure out. Unless an email alias was set to ELANA to deal with the miss-add, but that should have been fixed properly by simply adding the correct email. So this i know:

1. emails to ELANA bounce as non-existant

2. Adobe Logon as ELANA does not work.

3. she does log in to adobe as elena.

4. I try to add elena email, but the admin console says elena email already taken.

5. I remove ELANA's license in the console, Elena immediately gets an email saying her license was removed

I would like confirmation that if I REMOVE ELANA as a user, will I be able to re-add elena email, or should i just assume that because they are directly linked, login and license, that this is only a visual problem, and should be left alone?

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