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User Usage Reporting

New Here ,
Dec 27, 2018 Dec 27, 2018

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There needs to be usage reporting for Adobe Creative Cloud products.  Nearly every other enterprise level cloud product that my company uses offers this kind of reporting.  Adobe is way behind in implementing this feature.

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correct answers 1 Correct answer

Community Expert , Sep 07, 2020 Sep 07, 2020

This is a public forum with "some" Adobe staff participation, use the links below to make a report or request
-for Video & Audio & Animator programs https://adobe-video.uservoice.com/
-https://www.adobe.com/cfusion/mmform/index.cfm?name=wishform

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New Here ,
Sep 07, 2020 Sep 07, 2020

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Still waiting, eh?  I'm shocked.

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LEGEND ,
Sep 07, 2020 Sep 07, 2020

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Was the feature ever requested formally?  Mentioning it in a community forum doesn't enter the decision making process.

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Community Expert ,
Sep 07, 2020 Sep 07, 2020

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This is a public forum with "some" Adobe staff participation, use the links below to make a report or request
-for Video & Audio & Animator programs https://adobe-video.uservoice.com/
-https://www.adobe.com/cfusion/mmform/index.cfm?name=wishform

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Community Beginner ,
Jan 12, 2023 Jan 12, 2023

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Any update on this feature for Teams? It used to be available where one can see by user who has activated their account. Knowing that would allow to repurpose the subscription to another user. Not knowing would force us to buy yet more licenses. Seems like that was deliberatly removed for that purpose.

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Community Expert ,
Jan 12, 2023 Jan 12, 2023

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I still see that:

Abambo_0-1673554193451.png

I also see storage usage, even for users that have been removed.

ABAMBO | Hard- and Software Engineer | Photographer

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Community Beginner ,
Jan 12, 2023 Jan 12, 2023

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How do I access that? 

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Community Beginner ,
Jan 12, 2023 Jan 12, 2023

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They all say Active, even if they are not.

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Community Beginner ,
Jan 12, 2023 Jan 12, 2023

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Meaning, "Active," just means the subscription is assigned. Not that someone is using it or even if they accepted the invitation. 

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Community Expert ,
Jan 12, 2023 Jan 12, 2023

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quote

They all say Active, even if they are not.


By @patty_licensing

It shows users who have activated their account as you requested: It used to be available where one can see by user who has activated their account.

 

Not all of those have a plan assigned (in my picture…).

Abambo_1-1673555729734.png

 

But for those who have, you do not see, when the Adobe applications have been accessed. For that, you need to use a third-party accounting program. Adobe does not check that.

 

The method we use is a yearly software need evaluation, where users/team leaders need to indicate their software needs.

ABAMBO | Hard- and Software Engineer | Photographer

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Community Expert ,
Jan 12, 2023 Jan 12, 2023

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https://adminconsole.adobe.com/users

 

ABAMBO | Hard- and Software Engineer | Photographer

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Community Beginner ,
Jan 12, 2023 Jan 12, 2023

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There has to be a way to know if a user is using the product. Usage Reporting is necessary. 

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Community Expert ,
Jan 12, 2023 Jan 12, 2023

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There isn't. Or let me formulate this differently: Adobe does not monitor product usage. If you want to do that, you will need to acquire a third-party program. There will be, however, privacy issues with something like that. It will depend on your location, if and how you can implement something like that.

 

We think that users and team leaders are best positioned to know their needs. However, doing a needs evaluation before the renewal helps to scrap or reallocate unused licences.

ABAMBO | Hard- and Software Engineer | Photographer

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New Here ,
Nov 24, 2023 Nov 24, 2023

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Likely they don't do it so you cannot tell if users are not using the software so you downgrade unnecessary licences. 

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Community Expert ,
Nov 24, 2023 Nov 24, 2023

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To request a feature in the Admin Console: Go to Overview > Share feedback about this page.

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