• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
5

Verbal abuse by chat agent

New Here ,
Oct 23, 2023 Oct 23, 2023

Copy link to clipboard

Copied

Recently Adobe's system seemed to have distributed users and licenses across multiple consoles for one our tenants. After addressing this confusion and migrating users to their correct locations, it became necessary to cancel licenses that were no longer in use.

For the past two days, I've been trying to reach out to someone who can assist me with the license cancellations. During this time, I found myself repeating my concerns and being transferred from one agent or team to another, with the need to reiterate my situation repeatedly.

After spending over 5 frustrating hours navigating through support, I reached a point where I couldn't contain my frustration any longer. At that moment, I expressed my dissatisfaction, and to my surprise, I was transferred to another agent without prior notice.

This new agent, Simeone, seemed eager and energetic to help resolve my issue. She asked me to restate my problem, but at this point, I felt exhausted from explaining the situation over and over again. I simply responded, "Please review the chat logs from the past few days," as I had reached a point of frustration.

Simeone's response was less than professional. She remarked, "I think you're barking up the wrong tree," followed by "You're wasting time due to your lack of knowledge," and ultimately, she used an offensive phrase "f,,,k you" before abruptly ending the chat.

I've already sent a complaint to Adobe but wanted to share this experience here too. This was a challenging and frustrating experience, and I hope that Adobe can take steps to ensure more respectful customer support!

Views

94

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Oct 23, 2023 Oct 23, 2023

Copy link to clipboard

Copied

LATEST

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.



<"moved from account, payment &plan ">

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines