Version 2020 with Device Licence

[pierren15593912]

We are a school. We have a device licence.

When i create a pack, i can only access to 2018 version.

How can i download the 2020 version with our licence ?

Thanks for your answer.

[Manan Joshi · Accepted solution]

CC2018 is no longer recommended, supported, or provided as a download by Adobe so I think there is something on your end that is causing the issue. Did you create a new package for deployment, maybe you are trying to use an old package created with CC2018 version of the application. See the following

https://helpx.adobe.com/enterprise/using/create-sdl-packages.html

-Manan

[pierren15593912]

Thank you for your reply, it was very helpful to me. The problem is solved.

[Test Screen Name]

Are you trying to use Creative Cloud Packager? "The Creative Cloud Packager cannot be used to create packages that include CC 2019 apps or later. Learn More. To use CC 2019 and later apps, we recommend that you migrate to shared device licenses." https://helpx.adobe.com/uk/enterprise/using/manage-device-licenses.html