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Gaurav5CC6
Participant
July 15, 2021
Question

Very much Bad experience with Adobe and customer service

  • July 15, 2021
  • 1 reply
  • 297 views

HI Team, Is this your cutstomer service this is the 2nd time we are facing with Adobe and no proper support from Adobe, every time you guys are providing help articles which we performed and not helpful at all, they are useless, not sure what changes the developers doing at backend and and after thier changes all the people in the organization getting errors with no fix, No Support No fix last time also no fix was provided got automatically fixed

    This topic has been closed for replies.

    1 reply

    Vikrant R
    Vikrant R
    Inspiring
    July 16, 2021

    Could you provide some details about the product, product version, OS details, environment, and the errors your users are seeing. It'll be great if you can add a screenshot of the error. From the tags you applied, it seems that you're having issues with Acrobat. But if you can provide some additional details, we can try and help.

     

    If your case is very urgent, I'd recommend that you sign in to your Admin Console and open a Support Case.

    G
    Gaurav5CC6Author
    Participant
    July 16, 2021

    Adobe support case # ADB-20246848-Z3F1

    Please refer this case number we did yesterday and not any fix provided apart from saying do update, we are in a organization and we can't do any update in 1-2 hours, all the users using Adobe pro license are affected and no fix yet provided from Adobe Support

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