Created the Adobe CC package and deployed it into our Mac Labs using the Netrestore imaging process. All working well for a couple of weeks, now the Adobe Application Manager is popping up asking for Adobe credentials.
We had the same issue in our Windows labs and the fix was to serialise with the adobe_prtk tool. I'm able to generate the prove.xml file just fine, but when I try to license I get Return Code = 25
As far as I can see in the oobelib.log file, it thinks the product isn't installed. I thought it could be a locale issue, but I tried regenerating the prove.xml with a few different combinations and didn't get anywhere.
Can someone help?
2014-07-25 09:20:27 [678] OOBELib: __OOBELIB_LOG_FILE__
2014-07-25 09:20:27 [678] OOBELib: *************OOBELib Session Starts*************
2014-07-25 09:20:27 [678] OOBELib: Version 6.2.0.42,6.2
2014-07-25 09:20:27 [678] PCDService: PCD Service in non-threaded mode
2014-07-25 09:20:27 [678] OPMWrapper: Failed in getting value for key in OPMGetValueForKey
2014-07-25 09:20:27 [678] OOBELib: Failed to get Proxy username in OPM DB
2014-07-25 09:20:27 [678] AXFBLicensing: Path : /Volumes/DATA/~~ICT~~/Utilities/AdobeCC-Licence-Fix/mac/axlib.dylib
2014-07-25 09:20:27 [678] AXFBLicensing: Failed to load axlib.dylib
2014-07-25 09:20:27 [678] AXFBLicensing: Trying default path
2014-07-25 09:20:27 [678] AXFBLicensing: All function pointers successfully retrieved
2014-07-25 09:20:27 [678] OOBELib: OOBELib LoadActivationGrace Started.
2014-07-25 09:20:27 [678] SLCoreService: Starting up SLCore 2.0 Release (build 2.0.1.360321).
2014-07-25 09:20:27 [678] SLCoreService: Service construction took 0.1 ms and succeed.
2014-07-25 09:20:27 [678] PCDService: Failed to read value for key [PayloadCode] in hive [V7{}CreativeCloudEnt-1.0-Mac-GM] from master : 5
2014-07-25 09:20:27 [678] OOBELib: Product locale combination not installed on the machine. Cannot load the activation grace
2014-07-25 09:20:27 [678] SLCoreService: Shutting down SLCore 2.0 Release (build 2.0.1.360321).
2014-07-25 09:20:27 [678] SLCoreService: Service destruction took 0.1 ms and succeed.
2014-07-25 09:20:27 [678] OOBELib: OOBELibImpl::CommitPCD STARTED
2014-07-25 09:20:27 [678] ServiceLoader: looking for library /Volumes/DATA/~~ICT~~/Utilities/AdobeCC-Licence-Fix/mac/adobe_upgrade.framework/adobe_upgrade
2014-07-25 09:20:27 [678] ServiceLoader: looking for library /Volumes/DATA/~~ICT~~/Utilities/AdobeCC-Licence-Fix/adobe_upgrade.framework/adobe_upgrade
2014-07-25 09:20:27 [678] ServiceLoader: looking for library /Volumes/DATA/~~ICT~~/adobe_upgrade.framework/adobe_upgrade
2014-07-25 09:20:27 [678] ServiceLoader: looking for library /Library/Frameworks/adobe_upgrade.framework/adobe_upgrade
2014-07-25 09:20:27 [678] ServiceLoader: looking for library /System/Library/Frameworks/adobe_upgrade.framework/adobe_upgrade
2014-07-25 09:20:27 [678] ServiceLoader: Found library /System/Library/Frameworks/adobe_upgrade.framework/adobe_upgrade
2014-07-25 09:20:27 [678] OOBELib: SN not validated in this session
2014-07-25 09:20:27 [678] OOBELib: No SN to be remembered
2014-07-25 09:20:27 [678] OOBELib: User hasn't registered
2014-07-25 09:20:27 [678] OOBELib: OOBELibImpl::CommitPCD ENDED
2014-07-25 09:20:27 [678] OOBELib: Closing AdobeIALClient 1.0 Release (build 1.0.6.3) session.
2014-07-25 09:20:27 [678] OOBELib: *************OOBELib Session Ends*************
2014-07-25 09:20:27 [678] ServiceLoader: using logging service now
2014-07-25 09:20:27 [678] PCDService: PCD Service in non-threaded mode
2014-07-25 09:20:27 [678] PCDService: No value for key [PayloadCode] in hive in master : 10
1 Correct answer
1
Reply
AdChoices