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What to do if the acrobat enterprize account manager is not responding to our place order request

New Here ,
Nov 08, 2021 Nov 08, 2021

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Hey everyone

 

We recently migrated from an acrobat team account to acrobat enterprise account. We have been assigend an account maanger/success manager and when we tried ot add additional licenses in our admin portal, it says to place an order with your account manger. So I've contacted the account manager and I got no response. 

Is there any other way I can place an order to add a license in our Adobe Enterprise admin portal? This is funny right? We have to chase someone at Adobe to place an order in order to add a license in our Adobe Acrobat Enterprise account. 

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Acrobat , Admin console , Enterprise , Licensing , Manage account

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Adobe Employee ,
Nov 09, 2021 Nov 09, 2021

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Hey,  Apologies and thanks for reaching out. I'll try and see if we can get this accelerated.

This past week we had a few holidays, and it could be that the requests just piled up. Not really a justification for us to miss this, but we'll try and get this resolved quickly. 

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