What we do if our system admin is on indefinite leave?

[Heun5C06]

I'm part of an academic research group.  Our administrtive assistant set up a Creative Cloud license for about ten of us and we believe she is the system administrator.  She is now on indefinite leave and we are not allowed to contact her.  Is there anyway we can edit or cancel the group license?  

We want to add a new post-doc to the group license.  In the longterm, it is not clear our system admin will return.  Is there anyway we can change the admin to one of the current licence holders?

Thanks.

[SuJoshi]

I would recommend contacting the support team directly by initiating a chat session so that they can help you in changing the contract owner and place a new order for the licenses, click on the chat icon on the bottom right corner of this page: https://helpx.adobe.com/support.html.

[Heun5C06]

I tried that: I get "Please contact your administrator for help."  I'll email adobe customer service. 

[Just Shoot Me]

Then there has to be some way to contact that person that is on indefinite leave. And Or someone in your research group that can contact Adobe or that sys admin to get this straightened out.

[Heun Jin5FCD]

No, there is way for us to contact our system admin due to HR issues.  The account was set up with a single system admin.  I am the one in my research group trying to sort this out.     

[Jeff A Wright · Accepted solution]

Heun, I am sorry that the named administrator for your organization's Creative Cloud for Team Administrator is not available. Please see https://helpx.adobe.com/enterprise/using/change-contract-owner.html for steps you can take to name a new administrator.

[Test Screen Name]

Adobe Customer Service do not have an email address. 

[Heun Jin5FCD]

It's not custsupp@adobe.com?  

[Sonam Monga]

Hi Heun,

Is there any way for you to access the mailbox for the current system admin?