when I use the link that I got sent to install something it doesn't work

[that one kid :3]

when i use the link that i got sent in email to install somthing it brings me to the same page that i started on... please help me i really want to draw... :'(

  it sends me right back here every time.

[kglad]

try a different browser.

[that one kid :3]

cant i have a school pc thanks for your advice tho ❤️

[that one kid :3]

why is there hearts i dident add hearts????? i dont think so...nsory about that i have no idea what is going on im new...

[that one kid :3]

there we go

[kglad]

contact your admin.

[that one kid :3]

its been 3 months and they havent responded to sevral emails ive sent them in the past...😭😭😭

[Bani Verma]

Hi there, 

I'm sorry to hear that you are still facing this issue. As @kglad suggested, only your school IT or Creative Cloud administrator can help resolve this issue for you. Have you followed the instructions shared in this help document to contact your Admin? If not, please give it a try.

Hope this helps.

Thanks,
^BS