When to cancel Adobe membership and avoid the cancellation fee?

[Kai235435056e0p]

Hello, 
As I cannot find a way to contact a human or chatbot via phone or chat, I am posting my problem here. Perhaps someone on this message board can assist me with resolving the issue.

I wish to cancel my Adobe subscription, Acrobat Standard, prior to the automatic renewal on 12 October 2025. When I attempt to do this today, 9 October, 2025, I am told that I will have to pay a cancellation fee of 13 USD (see screenshot), which is basically a charge for an extra month with no access to the services. 

My question: on what day could I cancel this subscription without the cancellation fee? That is, if I cancel on 12 October, would I not incur the fee? But if there were then no fee, wouldn't I then have to pay the subscription cost for one more month of services, as the contract automatically renews? 

Thanks for any clarification, community. 

Kai

[Kai235435056e0p]

Community: Pls disregard my previous post; I have found a chatbot which has assisted me with the issue. 

Kai

[Anshul_Nautiyal]

Hi @Kai235435056e0p,

Thanks for reaching out and letting us know that you were able to get assistance through the bot. Please note that the message you’re seeing about the cancellation fee is related to Adobe’s Early Termination Fee (ETF) policy. If you purchased directly from Adobe and canceled more than 14 days after your initial purchase, your payment becomes non-refundable and may be subject to a cancellation fee.

The ETF amount varies depending on the billing plan you selected. You can refer to this document for more details: https://adobe.ly/4q3cJCi

Hope this helps. Please let us know if you need further assistance in the future.

Regards,
^AN