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R
Risli
Participant
June 25, 2014
Question

while installing Creative cloud InDesign it always gives me the error ex11

  • June 25, 2014
  • 1 reply
  • 834 views

Hi all,

I am trying to install the Creative Cloud InDesign. A company gave me access to the software. After downloading the files and trying to extract them it always gives me this Ex11 error.

Somewhere in google I found the message, that this error message appears, when a multiple installation is running. I have shut down my computer and started the whole installation again, but had exactly the same message.

Thanks for an advice!

    This topic has been closed for replies.

    1 reply

    Jeffrey_A_Wright
    Community Manager
    Jeffrey_A_WrightCommunity Manager
    Community Manager
    June 25, 2014

    Risli the fact that you are downloading and extracting your installation of InDesign is concerning.  Are you part of a Creative Cloud for Team or Enterprise account?  If not and you instead have an individual membership then please see Install and update apps - https://helpx.adobe.com/creative-cloud/help/install-apps.html. 

    If you are part of a Creative Cloud for Team or Enterprise then please work with your I.T. department to troubleshoot the deployment package being provided.

    J
    jrahn88
    Inspiring
    July 24, 2014
    Risli the fact that you are downloading and extracting your installation of InDesign is concerning.

    Thats what the CC app does, its not a manual process.

    Jeffrey_A_Wright
    Community Manager
    Jeffrey_A_WrightCommunity Manager
    Community Manager
    July 24, 2014

    Figured out the issue. Had to install under a user profile with a smaller user name.

    This default directory below is apparently too long

    C:\Users\*********\AppData\Local\Temp\{C3761143-227D-4009-A8ED-2C486012585F}\

    Fix this adobe! what a goofy error.


    Jrahn88 what is the name which is missing did it include any special or extended characters?

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