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BAG7458938
Participating Frequently
January 21, 2014
Question

Why are administrator privileges required to log out of Creative Cloud?

  • January 21, 2014
  • 3 replies
  • 1833 views

Hi,

we are using Creative Cloud for Teams on managed Mac OS X-Clients, which means our users are working on standard user accounts and have no administrator privileges. They are able to sign-in to Creative Cloud with their Adobe ID without problem, but logging off is a different story: its impossible to log out of CC without administrator privileges.

Any informations regarding this issue?

Thanks!

    This topic has been closed for replies.

    3 replies

    B
    BAG7458938Author
    Participating Frequently
    June 20, 2014

    Hi,

    issue seems solved with the latest (June 18, 2014) Updates. Thanks Adobe for not giving any helpful solutions for so long...

    Tobi

    N
    NicholasNooch
    Participating Frequently
    February 13, 2014

    Hi Bag,

    Did you find any clues?

    B
    BAG7458938Author
    Participating Frequently
    February 14, 2014

    Hi *Oracle*,

    no news from my side, and didn't get any new information from adobe support.

    N
    NicholasNooch
    Participating Frequently
    February 14, 2014

    Oh gosh darn.

    A
    Adobe Employee
    Abhijit_Kr_
    Adobe Employee
    January 21, 2014

    Hi BAG,

    It seems like you did not include Creative Cloud Desktop app as generally this error only comes where CC Desktop is not included and installed on the computer. Please install CC Desktop app and it should work fine then.

    Please let us know if it helps.

    Regards,

    Abhijit

    B
    BAG7458938Author
    Participating Frequently
    January 22, 2014

    Hi Abhijit,

    CC was distributed to the client computers with CC Packager, where it's recommended NOT to distribute the CC Desktop app if the user has no admin privileges.

    I gave it a try anyway and installed a package including CC Desktop, but it didn't help. When trying to sign out of CC, the user gets an error message, see following screenshot (it's in german, sorry).

    Thanks for your help,

    Tobi

    A
    Adobe Employee
    Abhijit_Kr_
    Adobe Employee
    January 22, 2014

    Hi BAG,

    Please try launching any of the CC apps as an Admin and then try to deactivate the same. Please let me know if it helps.

    Regards,

    Abhijit

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