Why Can't I Fill in Web Based PDFs?

[oscar_6751]

When I click on a link for a webfill doc adobe "grabs" the doc and won't let me edit it!!!! 

[kglad]

did you download the document first and then open the downloaded document in adobe acrobat?

[Anshul_Nautiyal]

Hi @oscar_6751,
Thank you for reaching out. It looks like you are experiencing issues when trying to edit a web-based PDF form. Please try the following steps to resolve this issue:

1. Ensure you are using an updated version of Microsoft Edge, Mozilla Firefox, or Google Chrome, as Adobe Acrobat on the web works best with these browsers.

2. Check your browser settings to make sure PDFs are not being opened in a viewer that does not support editing. You may need to update your default PDF viewer settings. For detailed instructions, refer to the following guide: https://adobe.ly/3CWNkGU

3. Instead of opening the PDF directly in your browser, download it to your computer and open it using Adobe Acrobat before attempting to edit.

4. Since you are using an enterprise license, certain services, including PDF editing, may have been disabled by your IT administrator. Please check with your Adobe Admin to confirm whether PDF services are enabled for your assigned product profile. More information on managing Adobe services can be found here: https://adobe.ly/3D6az1b 
   Instructions on how to reach your administrator can be found here: https://adobe.ly/3XlhVVf

If you need further assistance, please let us know.

Regards,
^AN

[Shivangi_Gupta]

Thanks for writing in, @oscar_6751.

I can see that you have a team's license. I'll be moving this thread to our Enterprise community and the experts there will help you.

^Shivangi