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RecursiveGreen
RecursiveGreen
Participant
October 25, 2017
Question

Why is Adobe Acrobat DC Installer not detecting VC++ 2013 x64?

  • October 25, 2017
  • 2 replies
  • 16426 views

Attempting to install the application via MSI was quitting immediately when ran silently. I removed the silent flag to see that the installer was complaining about not detecting VC++ 2013 x64 on my machine.

I checked and I have the latest version installed already (12.0.40660). I've attempted to uninstall/reinstall the VC++ 2013 x64 package as well as run the repair portion, but Acrobat still cannot detect it.

Any thoughts?

2 replies

M
michaeld59386914
Participant
October 30, 2017

I have figured out my issue.  I used msiexec /i acrostd.msi IGNOREVCRT64=1 transforms="
acrostd.mst" and this resolved my problem. 

    noamsan
    noamsan
    Participant
    November 9, 2017

    Thx Michael, I will try your solution.

    I'm having the same issue.

    This started with Windows 10 (1709) - I have no issues with the same package for Windows 10 (1703).

    noamsan
    noamsan
    Participant
    November 24, 2017

    I can confirm michaeld59386914​​'s assessment.

    /i acrostd.msi IGNOREVCRT64=1 transforms="

    acrostd.mst"  works.

    The setting in the .ini files does not work. And yes, I used the correct setting.

    S
    Adobe Employee
    Steve Cordero
    Adobe Employee
    October 25, 2017

    You have a choice when using the MSI command line...

    Adobe Properties — Enterprise Administration Guide 

    InstallationDC and laterIGNOREVCRT64Since Acrobat looks for Visual C++ x64 2013 Runtime (VC) by default, set IGNOREVCRT64 to 1 if it is not present AND not needed. IGNOREVCRT64 need only be used when all of the following are true:
    • During Acrobat installs on 64-bit machines
    • When Visual C++ x64 2010 SP1 Runtime is not installed
    • Installation is NOT done via setup.exe.
    • The following functionality is NOT needed: 1) Acrobat PDF Creation add-on (PDFMaker plugin) for Microsoft Office 64-bit applications (viz. Word, Excel, PowerPoint & Outlook) and 2) sending emails or resolving addresses via 64-bit Microsoft Outlook.
    Since Acrobat looks for Visual C++ x64 2013 Runtime (VC) by default, set to 1 if it is not present AND not needed. During non-setup.exe installs when VC is not present, installation behavior is as follows:
    • Command line installs abort if IGNOREVCRT64=1 is not passed.
    • UI installs display a dialog asking the user whether they would like to continue or cancel.
    • Setup.exe installs succeed. Installs never abort as the property is passed while spawning the MSI.
    For MSI installs, use Require64BitVC10RT in the Setup.ini file under the Startup section.
    Installation11.x onlyIGNOREVC10RTIGNOREVC10RT need only be used when all of the following are true:
    • During Acrobat installs on 64-bit machines
    • When Visual C++ x64 2010 SP1 Runtime is not installed
    • Installation is NOT done via setup.exe.
    • The following functionality is NOT needed: 1) Acrobat PDF Creation add-on (PDFMaker plugin) for Microsoft Office 64-bit applications (viz. Word, Excel, PowerPoint & Outlook) and 2) sending emails or resolving addresses via 64-bit Microsoft Outlook.
    Since Acrobat looks for Visual C++ x64 2010 SP1 Runtime (VC) by default, set IGNOREVC10RT to 1 if it is not present AND not needed. During non-setup.exe installs when VC is not present, installation behavior is as follows:
    • Command line installs abort if IGNOREVC10RT=1 is not passed.
    • UI installs display a dialog asking the user whether they would like to continue or cancel.
    • Setup.exe installs succeed. Installs never abort as the property is passed while spawning the MSI.
    For MSI installs, use Require64BitVC10RT in the Setup.ini file under the Startup section.
    RecursiveGreen
    RecursiveGreenAuthor
    Participant
    October 25, 2017

    Thanks for the reply Steve.

    I did read that before I posted and I was able to install with that parameter. The question remains why can't it detect the VC++ 2013 even though it is installed?

    My fear is that deploying this to my users, I'll suddenly get tickets asking why they can't use it with Office.

    That being said, are the optional features ONLY for 64-bit versions of Office? We have 32-bit Office 365 installed and I did notice that the add-on fir AdobePDF Creation was Inactive "due to a runtime error". Does this mean the 32-bit version is also affeced by this?

      M
      michaeld59386914
      Participant
      October 25, 2017

      I too am finding this an issue with msiexec installs.  i'd like to use the transforms option set and bypass the VC++ message.  I have included IGNOREVCRT64=1 as we are wanting to deploy Adobe DC Std/Pro but this option isn't working in our testing.  It still prompts about VC++. 

      [Startup]

      RequireOS=Windows 7

      RequireMSI=3.1

      RequireIE=7.0.0000.0

      IGNORE64BitVCRT=1

      CmdLine=/spb /rs

      Would also like to know what damage we cause for those 64bit office installs by doing this. 

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