Skip to main content
B
bimalr68153580
Known Participant
December 12, 2018
Question

Why was my question locked? And why was it mentioned this is not Adobe support?1

  • December 12, 2018
  • 2 replies
  • 850 views

I asked a question why i am not receiving answers from Adobe since I am PAYING them an enterprise account.

However i was told that this is not adobe support but it is a public forum>>??!?!>!?

WRONG!

I need to sign in WITH MY ADOBE ACCOUNT to get to this forum

Your WEBPAGE SAYS TO USE THE FORUM FOR HELP

Adobe Chat IS NOT ACCEPTABLE for a subscription based expensive package

NOBODY HAS THE TIME TO CHAT

Adobe's contact page has NO EMAIL SUPPORT

My vendor who manages my licenses DOES NOT KNOW WHAT TO DO

I hope this is a clear message to Adobe to start fixing their stuff and their support. This is NOT ACCEPTABLE!

Many other people are experiencing the creative cloud app breaking itself and needing a re-install

NOBODY HAS TIME TO REINSTALL EVERYTHING FOR AN EXPENSIVE SUBSCRIPTION PACKAGE SOFTWARE LIKE THIS ONE! FIX YOUR SOFTWARE

    This topic has been closed for replies.

    2 replies

    alisterblack
    alisterblack
    Inspiring
    December 13, 2018

    Hi,

    Enterprise customers can open a case directly with support by going to the Support tab of your Admin Console. You will also find phone and chat options there.

    B
    bimalr68153580Author
    Known Participant
    December 13, 2018

    Hi Alisterblack,

    Where is the admin console?

    Thank you!

    alisterblack
    alisterblack
    Inspiring
    December 13, 2018

    Hi

    You can find the admin console at adminconsole.adobe.com. However you will need to be an admin. Maybe the vendor you mention is handling that.

    You noted that you are an enterprise customer. What kind of licenses do you have (Enterprise ETLA/Teams VIP/Device licenses/individual...)?

    Thanks.

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    December 12, 2018

    []moved from Adobe Creative Cloud to Deployment for Creative Cloud for Team, Enterprise, & CS

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices