Why was my question locked? And why was it mentioned this is not Adobe support?1

Forum|Forum|7 years ago
December 12, 2018
2 replies
850 views

I asked a question why i am not receiving answers from Adobe since I am PAYING them an enterprise account.

However i was told that this is not adobe support but it is a public forum>>??!?!>!?

WRONG!

I need to sign in WITH MY ADOBE ACCOUNT to get to this forum

Your WEBPAGE SAYS TO USE THE FORUM FOR HELP

Adobe Chat IS NOT ACCEPTABLE for a subscription based expensive package

NOBODY HAS THE TIME TO CHAT

Adobe's contact page has NO EMAIL SUPPORT

My vendor who manages my licenses DOES NOT KNOW WHAT TO DO

I hope this is a clear message to Adobe to start fixing their stuff and their support. This is NOT ACCEPTABLE!

Many other people are experiencing the creative cloud app breaking itself and needing a re-install

NOBODY HAS TIME TO REINSTALL EVERYTHING FOR AN EXPENSIVE SUBSCRIPTION PACKAGE SOFTWARE LIKE THIS ONE! FIX YOUR SOFTWARE

This topic has been closed for replies.

alisterblack

Inspiring

Hi,

Enterprise customers can open a case directly with support by going to the Support tab of your Admin Console. You will also find phone and chat options there.

B

bimalr68153580Author

Known Participant

Hi Alisterblack,

Where is the admin console?

Thank you!

Abambo

Community Expert

Also, maybe you dont know this but Adobe's website says THIS is the support channel.

This is a user to user support channel. This is quite interesting because you may help other users with your experience and in many cases standard users know Adobe programs better than Adobe support. However, there are situations where Adobe support is needed because users can't help.

As of your problem:

You get good advice from both, Adobe and users and you decided not to follow. Well, I suppose we can't help any more. Again: please get your admin handle the support case or ask to get admin. Either way should work.

ABAMBO | Hard- and Software Engineer | Photographer