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A
Alison5C9E
Participant
January 8, 2021
Answered

Windows 10 20H2 Install Compatibility Issue Adobe Creative Cloud Install does not start

  • January 8, 2021
  • 2 replies
  • 4661 views

On a new build PC, with Windows 10 Enterprise Ver. 20H2 When we try and install either Creative_Cloud_Set-Up or Acrobat_DC_Set-Up with Administrator credentials or other types of creds, the install does not proceed. No Error message, but the Task does appear in the Task Manager but never completes. Please make Adobe Creative Cloud Compatible with the current Windows 10 Version 20H2.

 

Build is new, so OS cannot be rolled back, it is up to date with drivers/etc. Called support and was directed to post the issue here. 

This topic has been closed for replies.
Correct answer SuJoshi

We apologize for the experience you are having with the creative cloud. I would recommend contacting the support team directly by initiating a chat session, click on the chat icon on the bottom right corner of this page: https://helpx.adobe.com/support.html.

2 replies

S
Community Manager
SuJoshiCommunity Manager
Community Manager
January 9, 2021

Hello,

The creative cloud app supports the latest version. May I know how long you waited for the installation to complete as sometimes it takes about 30-40 minutes to complete the installation process depending on the size of the package?

If you are getting endless process then I would recommend contacting the support team again as they might have to check the logs or the workflow to troubleshoot it.

    A
    Ariel5CC8
    Participant
    January 10, 2021

    Hi there,

     

    I've been trying to install CC for two days. I've followed every guide out there, including what's on the forums. It is endlessly loading after download and installation. Additionally, there is no way to access the OOBE files. I undid the AppData files but to cp window says it cannot find the path. Help?

    I have uninstalled and reinstalled 10 times already. 

     

    S
    Community Manager
    SuJoshiCommunity ManagerCorrect answer
    Community Manager
    January 11, 2021

    We apologize for the experience you are having with the creative cloud. I would recommend contacting the support team directly by initiating a chat session, click on the chat icon on the bottom right corner of this page: https://helpx.adobe.com/support.html.

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    January 8, 2021

    <moved from download&install>

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