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windows 11 - error 717

New Here ,
Nov 21, 2021 Nov 21, 2021

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Hello together,

 

I am trying to install adobe creative cloud and the following error comes up: "The installer you downloaded won't work on your computer. Choose 'ok' to download the installer that matches your windows. Error code: 717.

I have a fresh install of windows 11 enterprise and it has now internet explorer on it (I saw that this might be e requirement), is there a fix to this error?

 

Thanks,

Marius

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Community Expert ,
Nov 21, 2021 Nov 21, 2021

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Hi @Marius5FA8,

Make sure your computer meets the minimum CPU & GPU requirements. Most Creative Cloud apps work on:
Windows 10 versions 21H1, 20H2, 2004, and 1909 (LTSB branches are not supported)
macOS 12 (Monterey), macOS 11 (Big Sur), macOS 10.16 or 10.15 (Catalina)
- https://helpx.adobe.com/creative-cloud/system-requirements.html
- https://helpx.adobe.com/photoshop/system-requirements.html
- https://helpx.adobe.com/photoshop/kb/photoshop-cc-gpu-card-faq.html

There are known issues with Windows 11 however.  See below for more details.

https://helpx.adobe.com/download-install/kb/windows-11.html

https://community.adobe.com/t5/download-install-discussions/windows-11-21h2-installation-error-717/m...

 

Nancy O'Shea, Product User & Community Expert
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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Community Beginner ,
Nov 22, 2021 Nov 22, 2021

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First you need to log in to creativecloud.adobe.com/apps < install (or download) at the application you are interested in < double click on the downloaded file to start the installation 🙂 

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