We have a brand new look! Take a tour with us and explore the latest updates on Adobe Support Community.
Just finished a chat with your support. I tried to buy Adobe teams account with 2 licenses of Adobe pro DC.
Every time after I finished to buy the product, I get a cancellation massage to my Email.
the support just transfer me from one department to another, and don't give me a real solution.
I also contact with my bank, and my credit card is fine. also my email address.
attached the conversation here:
My case number is: ADB8342658R2P8
You are now connected to Subin, who is reviewing your account. If you need to share sensitive information, such as credit card number, please wait for your agent to give you steps to share it securely.
me: I still cant log in to my Admin console in Adobe Teams.
Hello, I'll be happy to assist you. I understand you are not able to log in to the team plan. May I know error you are getting?
me: I bought the product 5 times and after every time get a cancellation massage to my Email
your support offer me to change my E-mail address, but this is not possible for me
Please help me with the order number of the product?
me: My case number is: ADB8342658R2P8
you can find there all of the details
Okay, let me check the case.
In the last case the order number which is there is not valid. Please provide me the order number which you got via email when you purchased the plan.
me: Order #15276524010
This order number is not valid.
me: cause as I tell you, I got a cancel massage every time after I order the product that I want
May I know the date when you purchased and got the email for the cancellation?
me: 7 Aug 6 days ago
Give me a moment while I find a solution for you. Thanks for your patience.
me: Thank you.
I will suggest you to please try to purchase the plan with the different card as it might be possible you have some trouble with the card.
me: I dont have a problem with my card and not with my Email. I talked with my Bank
they said that the card is ok and prbolem is in your side
Please refresh the page and try to purchase now and let me know if you gets the email again for the cancellation.
me: ok just a second
Sure take your time.
me: just finished the order Order #15288993010
still cant log in to the admin console
and more few minutes or 1-2 hours going to get a cancellation massage
Yes, the plan is placed and now the payment is processing so please wait till 1-2 hrs to get the payment settled.
me: but this is what happend for me in the last 5 times
whats going to be different now?
If the plan get cancel again you can contact again.
me: but this is exactly what im doing right now after I get the cancellation
and the solution is to buy again and If it not work to contact with you again
Im feel like im inside a loop that I cant get out from that
I do understand your concern but we want to check the reason it is get cancelled.
me: and what was the reason in the last times?
It might be because of the technical trouble the plan is not placing completely.
me: so can you wait with me till I get the cancellation massage? it might be more few minutes
and I really dont want to explain from scratch the problem again
Not a problem I will be right here. Let me know if you get the email.
me: Thank you. I dont close the window
Did you got the email?
me: not yet I let you know when I recieve it
me: yea I recieve it now
Order Cancellation Notice (Order #15288993010)
Let me check now.
It sounds like you need help solving a technical issue. Let me transfer you to a technical support agent who can assist you.
and I just cant exit from this loop.
this is what the technical support told me:
I've checked and found that you had a team subscription with 1 InDesign and 1 Acrobat Pro DC licenses.
The team contract expired, as the payment had triggered and failed 5 times.
You need to now place a new order with the correct credit card, as the old team contract has already been deactivated.
an than he just transfer me to the sales team.
adobe need to shame that this is the support for the customers.
HELP ME PLEASE!!!
May be you just try to buy through a re-seller: Adobe Partner Connection Portal ?
This is a user to user forum and your problem is exactly what we users can't solve for you. I transferred your thread to the correct forum and I will ask Adobe to look into this and to help you with.
Please note that when contacted by Adobe (via PM or on this thread) make sure that the person has a STAFF badge and the Adobe logo behind his or her screen name. Screen names like "Adobe John" or "Adobe Jane" are not Adobe employees. Adobe does not use Skype or similar to contact you. If an e-mail is given out, make sure it ends on @adobe.com.