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Hello, I need quick help from a community expert that deals with account security/possible hacking issues. I had a monthly student rate account. I do not use a computer only an iPhone and 2 ipadpro's (newest models) so all I need are all the IOS mobile apps and possibly the web app Portfolio. Anyhow, it appears that my student account has been deleted without my permission, I cannot log in, period. Your system will not allow me to do anything to the student account, not one.
Also, this account that I am logged into now is supposed to be free because I am a legal 601c3 human rescue nonprofit. And now, tonight, I see someone has taken all the free subscriptions off and when I try to use any app, your system requests full price payment.
So with 2 accounts now having serious security issues of some kind - and all happening within less than 24 hours, that tells me that someone was reasonably in the process of hacking/gaining entry into my accounts and finally broke in and now has put both in a total state of disaster..
Can someone send me private messages on here to tell me what to do. Then I will also give you more account information and detail that should not be put ion a public post like this.
Peace,
Erik
CEO
Designing People Foundation
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Hi there,
As checked you have an active Teams subscription with the Adobe ID you used to post your query here.
I would recommend reaching out to support regarding your subscription issue, if you are eligible for a free subscription as a 501(c)(3) nonprofit, please reach out to support to clarify your nonprofit status and to rectify any issues with your account. Please login into the Admin Console, navigate to Support and click Start Chat.
Please refer the following doc on how to get support for teams contract: https://adobe.ly/4dRCY7r.
If you have any further questions or need assistance, please don’t hesitate to ask.
Regards,
^AN