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You no longer have system administrator rights

New Here ,
Nov 26, 2024 Nov 26, 2024

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I have received an email stating that "you no longer have system administrator rights"

The administrators of your company .-Deleted-Org have revoked your rights as system administrator to the Adobe Admin Console for your company.-Deleted-Org. I am only the administrator and how can this happen? Please support on the how to restore permissions.

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Adobe Employee ,
Nov 26, 2024 Nov 26, 2024

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Hi @classic_2415,

 

Thank you for reaching out. We understand the importance of your request and are actively reviewing it. We’ll get back to you as soon as possible with a response.

 

Regards,
^AN

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Adobe Employee ,
Nov 26, 2024 Nov 26, 2024

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Hi @classic_2415,


Could you please share a screenshot of the email you received with me via personal message? Additionally, kindly confirm if you are the contract owner for this agreement.

For guidance on how to send a personal message to another community member, please refer to this link.

 

Regards,

^AN

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New Here ,
Nov 26, 2024 Nov 26, 2024

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[Edited by moderator: Please refrain from sharing your personal details here, as this is a public forum accessible to all.]

 

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Adobe Employee ,
Nov 26, 2024 Nov 26, 2024

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Hi @Atul30207853bc7a,

Could you please confirm if you are able to access the Admin Console? If not, kindly share the error message you are encountering.

If you are receiving an error, please provide details such as the order number of the active team contract or the VIP number if the contract was purchased through a third-party reseller. You can share these details with me via personal message for further assistance. 

For guidance on how to send a personal message to another community member, please refer to this link.

 

Regards,
^AN

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New Here ,
Nov 26, 2024 Nov 26, 2024

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[cid:image001.png@01DB402A.8B8F25A0]

[cid:image002.png@01DB402A.8B8F25A0]

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Adobe Employee ,
Nov 26, 2024 Nov 26, 2024

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Hi @classic_2415,

I’m unable to view the images you’ve shared. If they include any company or personal details, could you kindly reshare them with me via a personal message, as this is a public forum?

For your convenience, I’ve included my previous response with instructions on how to do so. Thank you for your understanding and assistance!

 

Regards,
^AN

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Adobe Employee ,
Nov 26, 2024 Nov 26, 2024

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Hi @Atul30207853bc7a,

 

Could you please confirm if you are the contract admin for this agreement? Additionally, kindly let us know if there are any other admins with access to the Adobe Admin Console.

 

Regards,

^AN

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New Here ,
Nov 26, 2024 Nov 26, 2024

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Hi, There is no other admin. I have last 24-Nov-24 tax invoice and payment details with me.

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