Skip to main content
MGGS_JLU
MGGS_JLU
Participant
February 15, 2017
Answered

Your Subscription entitles you to Chinese simplified product verstions

  • February 15, 2017
  • 5 replies
  • 32723 views

I accidentally install  the Chinese version into a Macbook, then I uninstall everything, then install the English version.

Then I couldn't use Photoshop, it always pop up a window said:

Your Subscription entitles you to Chinese simplified product verstions. Please verity the language settings in your OS, browser, and software download are set to simplified.

it only happen on Photoshop, all other adobe application is fine

How can I fix this problem?

Thanks

Jack

    This topic has been closed for replies.
    Correct answer Nelson_Shen_au

    Go to the Adobe Creative Cloud, click on the "gear" icon which is settings, --> Preferences... -> Creative Cloud -> Apps , Change the APP LANGUAGE to "English (International)".

    5 replies

    T
    tonv1521908
    Participant
    December 27, 2017

    Hello, I am in China. Acrobat Pro DC pops up with a Language error:

    Your Subscription entitles you to Chinese simplified product versions

    and when clicking OK the app closes down.  If I change the language settings to Chinese the app works, BUT I can't read Chinese... I have copied a Personal English version to my company laptop but "China" detects it and that Personal version now has the same issue. If I am in Hong Kong everything works fine....Been trying to sort this out for many days now. Adobe is not helpfull. PLEASE help me  Thank you Ton

    K
    katieq18983620
    Participant
    April 22, 2019

    is working now? how did u fix it? I have the same question now. gosh!~

    A
    anirudh30469990i6is
    Participant
    February 4, 2024

    If I change the language settings to Chinese the app works-How did you do this ..please help

    齐
    齐月光
    Participant
    October 17, 2017

    After PSD file is executed directly, PS will be out of this, click the close button or OK button will exit the PS to have a headache

    calvinhangga
    calvinhangga
    Participant
    April 3, 2017

    Not working at all.

      N
      Nelson_Shen_auCorrect answer
      Participant
      February 16, 2017

      Go to the Adobe Creative Cloud, click on the "gear" icon which is settings, --> Preferences... -> Creative Cloud -> Apps , Change the APP LANGUAGE to "English (International)".

      kaiwenl45366330
      kaiwenl45366330
      Participant
      March 27, 2017

      believe me, useless

        alisterblack
        alisterblack
        Inspiring
        February 16, 2017

        Hi Jack,

        Can you tell me what you installed? Also, what language do you have active on the macbook?

        calvinhangga
        calvinhangga
        Participant
        April 3, 2017

        Hi! I had exact same problem. I changed all my system language and creative cloud language to English, and I've downloaded the photoshop again. It still said that I'm entitled to simplified Chinese. I cannot use it at all. I've let the adobe staff to remote control my laptop and help me set it, but it still doesn't work! He asked me to use photoshop 2015 instead of the newest version. I need a solution for this.

        A
        Anonymous
        April 10, 2017

        I can tell you this is dang near impossible to resolve.  Had the same problem, solved it as indicated below:

        joeyiv438     Nov 14, 2016 6:57 PM    (in response to jianr73955990)    

        Hi guys,

        After spending a whole evening Googling and Baiduing, I found a way to fix this:

        1. Remove Photoshop CC 2017;
        2. Set the app language in the Creative Cloud to simplified Chinese (you are going to install in Chinese);
        3. Reinstall Photoshop CC 2017 again, make sure the UI language is Chinese when you launch it;
        4. Google for some English language pack, for example, I found en_GB in Zhihu.com;
        5. Copy the en_XX(e.g. en_GB in my example) to X:\Program Files\Adobe\Adobe Photoshop CC 2017\Locales (your installation folder)From <https://www.zhihu.com/question/52278477>
        6. Relaunch Photoshop CC 2017, go to reference and change the UI language to English:
        7. Then you can go back to Creative Cloud to set the app language back to English in case you do not want to install other Chinese version apps. (Funny thing that Creative Cloud can recognize the Chinese Photoshop when the app language set to English, and vice versa);
        8. Notes: My platform is Window 10 Home edition Simplified Chinese 64X (of course if you can change your system language will be perfect like my other computer with Windows 10 pro, but unfortunately home edition cannot) ;

        Hopefully also work for you!

        The only issue is I am here in China and already have a baidu account, so getting the en_GB file may not be so easy for you to download.  The direct link is (http://pan.baidu.com/s/1c27iK9q ) and password to access is, bvgt.  Then you can go into preference and select English once you have dropped the unzipped folder into your Locales\  folder as shown in the image on the zhihu.com link.  If you can't get his en_GB.zip file, try Goggling for one. Good luck!

        Terms & ConditionsAccessibility statement
        Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices