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Acobat DC license issues

New Here ,
May 25, 2017

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I have 5 serial numbers (10 total licenses) for Acrobat DC.  Everytime I sign in on one computer, it screws up someone else in my office.  I talked to support today and they told me that he isn't showing any of these licenses as being used.  I have entered the correct serial numbers every time i install.  I am getting so frustrated.  I have too many licenses and is still telling my I don't have enough.  All serial numbers are registered under my account.  Can you only so many licenses under the same Login?   Anyone else experiencing this?  Any advice is welcomed.  

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Acobat DC license issues

New Here ,
May 25, 2017

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I have 5 serial numbers (10 total licenses) for Acrobat DC.  Everytime I sign in on one computer, it screws up someone else in my office.  I talked to support today and they told me that he isn't showing any of these licenses as being used.  I have entered the correct serial numbers every time i install.  I am getting so frustrated.  I have too many licenses and is still telling my I don't have enough.  All serial numbers are registered under my account.  Can you only so many licenses under the same Login?   Anyone else experiencing this?  Any advice is welcomed.  

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Acrobat

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Adobe Community Professional ,
May 26, 2017

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Most Valuable Participant ,
May 30, 2017

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You have five individuals using the software, correct? It doesn't sound like it, but this would certainly happen if you had subscriptions; each subscription of the retail product needs a separate Adobe ID for the individual using it. Volume licenses give options to administrators to work differently.

I didn't think retail permanent licenses had this limitation, but it would certainly make sense for each of the five individuals to have their own Adobe ID to activate it.

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