Admin center lacking information

Question

Open letter.Does anyone else find the Admin Center lacking basic information? I just spent considerable time chatting with 4 different techs attempting to get basic information that is not available as a Admin user and/or Adobe does not track/record it. Basically I wanted to see an audit log of licenses and users.  Something that would show when licenses were added or removed from the account and the relevent order/po information.  Also when a user is assigned or unassigned a license.  Something I would think is basic, easily to do, and part of being transparent, and providing accountibility.The Admin Center has none of that.  Chat support internally can tell you when a user is assigned a license, but that is it. A report showing that last time a user used their license wouls also be helpful.  But I guess if users had that kind of info they could manage their licenses better and Adobe might not make as much $.

stevenp81396465 · Answer

I concur with your conclusions.   The console IS terribly lacking in CUSTOMER CENTRIC USAGE INFORMATION . . . . Adobe has clearly invested considerable effort in this mechanism - in their quest to force their customers out of the serial key paradigm they created but, as they built the mechanisms to do so, have done little/nothing to provide value to the customers in the form of reporting which would permit users to more effectively manage these significant investments.   It's a lopsided mechanism that (currently) cuts/works in one direction.     For starters - What orders did I acquire these licenses on?    Anniversary/expiration date(s) for those entitlements?    When was a given license acquired and provisioned ?     When was it last accessed by the assigned user?    History of accounts to whom this license was assigned?   - If your goal is to deliver value and success to your customer - these are fundamentals.   Asset management 101.

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