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Adobe Acrobat Professional XI closing on its own

New Here ,
Jun 29, 2016

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We have a Windows Citrix XenDesktop environment where we have Adobe Acrobat Professional XI installed.  Users are currently experiencing documents closing on their own.  Users are opening documents, they stay open for about a minute, then the documents are closing on their own.  Any ideas on what may be causing this?

Hi Michael,

We have identified the problem and the fix has been implemented at our end. Please follow the steps in below article on affected machines:

https://helpx.adobe.com/acrobat/kb/AcrobatXIcrash.html

Regards,

Yatin

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Adobe Acrobat Professional XI closing on its own

New Here ,
Jun 29, 2016

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We have a Windows Citrix XenDesktop environment where we have Adobe Acrobat Professional XI installed.  Users are currently experiencing documents closing on their own.  Users are opening documents, they stay open for about a minute, then the documents are closing on their own.  Any ideas on what may be causing this?

Hi Michael,

We have identified the problem and the fix has been implemented at our end. Please follow the steps in below article on affected machines:

https://helpx.adobe.com/acrobat/kb/AcrobatXIcrash.html

Regards,

Yatin

Topics

Acrobat

Views

882

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Explorer ,
Jun 29, 2016

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Hi Michael,

We have identified the problem and the fix has been implemented at our end. Please follow the steps in below article on affected machines:

https://helpx.adobe.com/acrobat/kb/AcrobatXIcrash.html

Regards,

Yatin

Likes

Translate

Translate

Report

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Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
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