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arranRTA
Participant
June 27, 2017
Answered

Adobe Creative Cloud - Install Adobe Apps Button Not Working

  • June 27, 2017
  • 2 replies
  • 3971 views

I have multiple Adobe Apps already installed on my PC but when I recently tried to install a new App when I can't do it.

In the Adobe Creative Cloud App > Home section, it says "Your Home Feed is empty", and if I click "Install Adobe Apps" button absolutely nothing happens, no events triggered - nothing!. No, there is no spinning loader animation. No, the App screen is not blank. And, No, there are no error messages. Everything just stays exactly the same.

I have deleted and re-installed the latest version of the ACC App (and restarted the PC of course).

In fact I have been to all of the links below and followed all the directions with no joy:

Re: CreativeCloud installer won't install...

Adobe Creative Cloud - Install Adobe Apps Button Not Working

Adobe Creative Cloud desktop app doesn't open or shows a spinning progress wheel

And, I have also checked with the System Admin and he has assured me that all links for Adobe have been Unblocked.

I then tried to get the App I was after (Flash), via a direct download link for Adobe Apps (which I found by accident): http://prodesigntools.com/adobe-cs6-direct-download-links.html

Download Adobe CS6 Trials: Direct Links (no Assistant or Manager) | ProDesignTools

It downloaded a 1.3Gb file and appeared to install Flash (according to installer progress bar), but all I got was the Media Encoder. Flash is nowhere to be found.

Ahhh Adobe, what it must be like to be such a big, rich company that you can afford to just tell everyone - "sorry we don't make usable apps, and we don't offer support, suck it".

    This topic has been closed for replies.
    Correct answer Jeffrey_A_Wright

    I have a Team membership, and I thought that might be the problem, but I set up a personal membership and tried setting up with that but the CC app is still missing the "Apps" tab. 


    Arranrta if you have a Creative Cloud for Team membership then please work with your plan administrator.  The Apps tab was likely disabled as part of the deployment.  If you continue to face difficulties then please ask a plan administrator to open a ticket through the Admin Console.

    2 replies

    Sheena Kaul
    Sheena Kaul
    Legend
    June 27, 2017

    Moving to Creative Cloud Download & Install​

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    June 27, 2017

    check your account to verify your subscription is what you expect and to verify your adobe id (used in the next step), https://www.adobe.com/account.html

    if your account shows

    a. your subscription is active,

    1.  sign out and then back in to your cc desktop application using the same adobe id above to verify your subscription:  http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html

    2.  if that fails, https://helpx.adobe.com/creative-cloud/kb/cc-reverts-to-trial.html

    if your account shows

    b. you have no subscription and you're paying for one

    1. using a browser that allows popups and cookies,  contact adobe support during pst business hours by clicking here and, when available, click 'still need help', http://helpx.adobe.com/x-productkb/global/service-ccm.html

    A
    arranRTAAuthor
    Participant
    June 27, 2017

    a. My subscription is active

         and btw the link you sent doesn't work - https://www.adobe.com/account.htm

         I think the one you are after is: Adobe ID

    1.  I signed out and then back into my cc desktop application using the same adobe id above to verify my subscription.

         No problems or error messages signing in.

    2.  That failed to fix the problem so I followed your link: https://helpx.adobe.com/creative-cloud/kb/cc-reverts-to-trial.html

    and having already done steps 1-3, I completed steps 4 and 5:

    4. Reset the hosts file using the Limited Access Repair tool. (Zero changes were made).

         And followed the other link reset the hosts file manually.

         And tested my connection to the Adobe activation servers as per: Resolve connection errors with Adobe Creative Cloud and Creative Suite applications  and they checked out fine.

    5. Renamed the SLCache folder. Still no joy.

    One thing I did notice though was that I appear to have something missing from my ACC App.

    Even though I have multiple Adobe apps installed and running fine, I don't have the Apps button shown in a pic from one of the above links:

    My ACC App looks like this:

    Jeffrey_A_Wright
    Community Manager
    Jeffrey_A_WrightCommunity Manager
    Community Manager
    June 27, 2017

    Arranrta what type of a Creative Cloud membership do you have?  Is it an individual membership or Creative Cloud for Team or Enterprise membership?

    If you have an individual membership then see Apps tab missing from the Creative Cloud desktop app for details on how to restore the Apps tab.  If you have a Creative Cloud for Team or Enterprise membership then please contact your plans administrator. 

    The Apps tab can be suppressed as part of the managed deployment options for Creative Cloud for Team or Enterprise memberships.  This may also be why you are unable to update the applications successfully yourself.

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