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justins21174642
Participant
May 19, 2017
Question

Adobe Installer Blocked by Firewall - Recurring Issues

  • May 19, 2017
  • 1 reply
  • 4174 views

Over the last 6 months or so I've had to add 13 firewall rules to accommodate changes in to the servers that your products are downloaded from.  The FQDN at the bottom of the list never worked.

This happens every time I need to install Adobe products on a client's computer.  Something new is blocked, and I have to track down your new IP address and add a firewall exception for it, often more than one.  See screenshot below, today I added the rule titled Adobe Acrobat 8. (has nothing to do with version numbers, just the number of rules I've had to add in order to accommodate you.)

Can you provide a FQDN (Fully Qualified Domain Name) for your installation servers so that I don't have to add on average two new Adobe rules every single month?

Thanks.

Justin A Smith

IT Consultant

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1 reply

justins21174642
Participant
May 19, 2017

4% through the installer something else was blocked, it required that I add another rule for 184.25.204.48.

Obnoxious.  Up to 14 Adobe firewall rules now. Two today, surprise, surprise...

Justin

Adobe Employee
May 23, 2017

The FQDN's  for the Creative Cloud endpoints are documented here:  https://helpx.adobe.com/content/dam/help/attachments/Creative_Cloud_for_enterprise_Service_Endpoints.pdf

The FQDN's for Acrobat's endpoints are documented in the ETK: 

Service and Online Feature Configuration — Enterprise Administration Guide